CapsuleReviews of capsule.com

Great app and very efficient service.

Bad experience. No quality control. Dishonest. Arbitrary policies. I had been using Capsule for several months, but no longer trust this company and won’t be doing business with them again. After filling the same prescription from the same doctor for 7 months they suddenly informed me of a corporate policy that won’t allow them to accept certain prescriptions from out of state doctors. We usually provide customers with 3 months notice to allow them to find another doctor they said. When I inquired what happened to that notice period in my case, they admitted they had not followed company policy. So since they had mistakenly filled it for 7 months in apparent violation of their company policy, I was not entitled to any notice period. They screwed up, but I’m the one that got screwed. Nice way to treat customers.

Cancelled my prescription. The 2nd refill of my prescription through Capsule apparently needs more paperwork from my Doctor. Capsule didn't tell me until the day the medication was set to be delivered. They had a month to work out any issues/notify my of any issues but waited until the day of delivery—and now there's a gap is my medication while I get it sorted. They weren't able to offer any help. Maybe avoid Capsule if it's urgent you get your medication, since it seems they can just cancel filling it without warning.

Dealing with pharmacies is usually a huge source of stress, but Capsule has been the best one I have ever used. They transferred my previous prescriptions so quickly and seamlessly, it was like magic. Every home delivery has been on time and error free. A pharmacist even texted with me about a question. That's never happened before in my life. The service doesn't seem more expensive than other pharmacies, but even if it were, I would probably still use them. I know startups come and go, but this is one I really hope stays and thrives.

I could go on for hours explaining the ineptitude at play with this company but will spare you. I've lived in the area 3 months. Filled maybe ten-twenty prescriptions and in that time they have failed to NOT mess up a single, single one of them. This pharmacy is the reason why mental health is stigmatized so greatly and why people do not seek care. I cannot say enough terrible things about them. I hope they are reading.