Capri StudiosReviews of capristudios.com

Response from Capri StudiosJan 9, 2026

Hi Angela, thank you for sharing your experience. We are deeply sorry to hear about your mother’s health. As we previously discussed via email, our promotional systems are automated and once an order is placed, we are unable to retroactively apply those specific offers. We truly appreciate your feedback regarding our flexibility; we take your comments seriously as we work on improving how we handle special circumstances. We are glad to hear you liked the quality of the print, and we wish you and your family peace and strength during this incredibly difficult time.

Response from Capri StudiosJan 16, 2026

Hi Samantha, thank you for your patience. We have checked our system and can see that your order has now been successfully delivered. We sincerely apologize for the delay during the busy holiday period and for any frustration caused by our previous communications. We hope you are happy with the final print now that it has arrived.

Response from Capri StudiosJan 9, 2026

Hi Kendall, we are sorry to hear about the condition in which your print arrived. As we discussed via email, we take the quality of our products and their delivery very seriously. We want to confirm that we have already processed a full refund for your order and cancelled the transaction as requested. We appreciate your feedback regarding the materials, as it helps us continue to improve our standards. We wish you the best!

Response from Capri StudiosJan 9, 2026

Hi Cynthia, thank you so much! We are thrilled to hear you enjoyed both our product and our service. Your support truly means the world to us. 🌺 Enjoy!

Response from Capri StudiosJan 16, 2026

Hi Michelle, thank you for reaching out. We have checked our system and can confirm that both items have now been delivered. Because we ship from different warehouses to ensure the fastest service, orders are sometimes split into separate packages that may arrive at different times. We apologize for any confusion and hope you love both of your framed pieces!

Response from Capri StudiosJan 16, 2026

Hi Kate. As we mentioned via email, we provide unlimited revisions for every order specifically so that all details can be double-checked and corrected before production. We are truly sorry that the design was approved with those instructions still visible, but once a custom piece is approved, finalized and printed, we are unable to offer refunds. Thank you for your feedback.

Response from Capri StudiosJan 9, 2026

Hi Brad, we are sincerely sorry for the technical issues that affected your proofing process. We understand how frustrating this has been, and we want to confirm that we have taken action to fix it. As we’ve shared via email, we have already processed a full refund on our side, corrected your illustration, and placed a priority replacement order for you. We are committed to ensuring you receive the beautiful art you expected. Thank you for your patience while we resolved this! 🌺

Response from Capri StudiosJan 9, 2026

Dear Rachel, thank you for sharing your feedback. As we previously explained via email, after carefully reviewing the photos of your order, we can confirm that the frames meet the quality standards we apply to all our products. We did not identify a specific defect that would warrant a return or refund under our policies. We truly appreciate you taking the time to share your thoughts, and we are sorry the materials did not meet your personal expectations. Your feedback is important to us and has been shared with our team.