Capri StudiosReviews of capristudios.com

Warning!!! I recently received my product and it was incorrect and badly damaged. When I got online to contact customer service, I noticed that one of the flowers was from the wrong birth month. After three days of emailing,calling and posting about the mistake, I got a return email that stated a new frame would be returned, but nothing could be done about the incorrect flower. I entered the birth month correctly, but the artist chose the wrong flower. When I received my proof email nowhere on that email showed what flower should be for each month. The proof email stated to review the design, nowhere did it state that I needed to make sure the flowers were correct. This is apparently my mistake and not covered by their smile guarantee. The frame is particleboard and plastic no glass. Please be wary and make sure your proof is 100% because there is no guarantee.

Terrible customer service. Waited more than a month for my items to ship. Just opened my package and I only received one of the two framed prints I paid for. The one I received is terrible quality. Three of the four clasps are missing from the back of the frame. The print does not fit the frame correctly. It is impossible to reach customer service.

UPDATED from one star: the prints did end up arriving on time (!) and they are lovely. Just beware, especially when it’s a holiday rush season. ORIGINAL: I ordered 2 prints on November 26. Approved prints on December 2. The status changed to shipped on December 11 and it’s not been given over to USPS. No emails get through. No response on their chat/ message system. Do not recommend this business.

I liked the review process and that they double checked on the flower placement. I dislike the frame. It is cheap for the price of the piece. I expected it to be a glass frame, instead it’s acrylic and one of the prongs is really jacked up on the back so I need to dismantle it to fix it.

My frame arrived broken. I have searched all over their website and the internet for a phone number to call. They only have a HELP email address and no one has responded. I am beyond aggravated because this is a Christmas give for my mom and now I have to go out and try to find a frame for next week.

It will be a zero stars if I don’t eventually get the artwork. I started ordering process on Nov 20th and still have not received artwork as of Dec 18th despite reviewing artwork immediately. I had a change and they completed it quickly - within a day. However … Multiple emails with company have been addressed so they do reply when emailed, but sadly I think I may not get the item. No tracking, no product, have not been provided tracking when asked. Keep being told the product is “moving through the system.” Finally today they said they are checking with the carrier and if they don’t get tracking they will resend. Sadly even if a resend is legit, it’s very unlikely I will receive by Christmas to gift to parents. Possibly a big waste of time and money. Concept is lovely and price is affordable if I actually receive it. ***update*** December 25th and have not received the print. They will not resend the print, or refund me. They say the package is still moving through the system although they can’t provide me with tracking to confirm anything. Zero stars. It’s a bummer! ***update*** still haven’t received the print as of Jan 1st. I did receive tracking two days ago but package hasn’t moved from location. It’s 41 days after I started the order… ugh! I’ve emailed the company several times to see what other solutions they could provide but they still won’t refund/discount or do anything except tell me it’s coming. Which maybe it still will come? But definitely missed the opportunity to gift at Christmas. Jan 6th - still haven’t received. This place has got to be fraudulent. Pick another company or have AI make it. Jan 9th - I received the print yesterday and it was very rippled and bent over the whole print. I emailed and asked for a refund as this has been such a bad experience and the product arrived in a bad condition. They asked for pictures of the issue so I sent and they are refunding me. I would just avoid this company. It’s not fraudulent but it’s not a good product, shipping was not on time or even close, or easy to get a resolution. I do appreciate the refund at this point.

This review is not based on the product, as I have not received it. I placed my order because Capri Studios advertised a Guaranteed Christmas Delivery, which was also confirmed in email communication. The item was not delivered by Christmas. Because of this, I arrived at my parents’ home on Christmas without the gift I had carefully chosen for them. They do so much for me and my family, and this was meant to be a thoughtful, meaningful present. That disappointment is the real impact of the missed guarantee. Customer service repeatedly stated the order was already with the carrier, yet tracking shows the package was not received by the shipping company until 12/26/2025 at 2:35 PM, after Christmas. This directly contradicts the guaranteed delivery claim. While responses were polite, responsibility was shifted to the carrier, and there was no explanation of how a missed guaranteed delivery is honored. If a guarantee does not include accountability, it has little meaning. Update after response 1/9/26: When I originally wrote my review, my intention was to put this experience behind me. The product did eventually arrive, and I want to be clear that my parents truly loved the gift. It had the emotional value I had hoped for, which makes this situation even more disappointing. Because Capri Studios advertised and repeatedly reaffirmed a Guaranteed Christmas Delivery, I did not pursue another option to bring a gift to my parents. I relied on that guarantee. As a result, I arrived on Christmas Day while my parents handed out gifts to us, and I had nothing to give in return. That moment was genuinely upsetting and could have been avoided had the guarantee been accurate. The issue is not carrier scan delays or tracking visibility. Tracking shows the package was not received by the carrier until 12/26/2025, which means delivery by Christmas was not possible. A delivery guarantee is not the same as a promise to ship or process an order. While the responses express sympathy, they continue to restate explanations rather than take accountability for a missed guarantee or explain how such guarantees are honored when they are not met. That lack of accountability is what makes the apology feel insincere and why this experience remains unresolved.

My mother’s two favorite things are her family and flowers. Capri Studios allowed me to combine both in a brilliant Christmas present. The process of ordering and reviewing was easy. The fulfillment was fast. The quality is exceptional and the price point was as well because I ordered a buy one get one.