Capri StudiosReviews of capristudios.com

They give you a proof you review and approve. You can’t zoom in on the proof but it looked okay so we approved. After approval you get a different version you can zoom in on and we saw a name was spelled wrong… a name we spelled correctly when we submitted. Customer service refuses to send us a new print even though this was their error and they don’t give you a way to review in detail to see if they made a mistake. Won’t be ordering from this company again and will pass my experience along to others.

My order was supposedly shipped and the tracking shows that on 12/29 my order is "on its way" AND "out for delivery". How does that happen? It's now January 15 and the tracking still says the same and I have NOT received my order. Feeling like I was scammed..

I ordered 2 of the same print for delivery by Christmas. I liked the order review process and received the shipment tracking number in a respectable timeframe. However when it arrived it only contained 1 print. When I reached out I was told the other was on its way in seller are packaging. Upon request they could not supply a tracking number. It has been 3 weeks and I keep getting the response “we are looking into it” with zero resolution!

I realize the holiday season is a hectic time for companies a fulfilling orders and I should change my expectations. I placed my order based off of the website stating that orders usually ship within 3-5 business days. This was not the case. It shipped 12 days later. Additionally, it was shipped ground, I would have not placed the order if I knew it would have been shipped the slowest option possible (there was not an option for express delivery- or any other option). I would have gladly paid any amount to ship it over night or next day. I was hoping for this to arrive before Christmas- again, I based my order off of the website stating that most orders ship within 3-5 business days. I actually messaged with someone and they said “rest assured it will arrive by Christmas”. It did not. I assume the item came out nicely. We haven’t seen it yet as we left home for a work trip before it was delivered. Hopefully it’s still there. I also used the messaging option that stated someone would respond within one business day. That didn’t happen either. Communication is extremely slow I have hopes that when the print is received, it meets expectations. At this point, it’s a pretty low bar. The pdf looks nice!

Product came 5 days later than guaranteed and arrived in non protective packaging. My print was bent and crinkled. Print was sweet otherwise.

I was excited to support a small art driven company and willing to pay a higher price for that reason. The company was running a “Christmas Delivery Guarantee” that was mentioned multiple times during the ordering process and again guaranteed in my confirmation email after purchase. The proof came through for approval very quickly and I accepted the proof almost immediately. I then received a prompt alert that the shipping label had been created, and then nothing for 15 days… I reached out the weekend before Christmas concerned that I would not receive this gift in time despite the “Christmas Delivery Guarantee.” I did receive prompt responses but they were dismissive and pushed the blame on to the carrier. I finally received the package AFTER Christmas and was honestly a little disappointed in the quality. It’s a neat concept, but the prices do not reflect the quality of the product and the company either needs to learn how to take accountability for their own “guarantees” or they need to not use the guarantee as a way to rope people into buying their products as Christmas gifts.

Ordering and proof process was smooth everything. Seems fine until I received my item. I order 2 framed artwork finding their buy one get one 50% off. Tracking number shows 2 items shipped in my order however when I opened it only 1 of 2 items were in the box. I received an email stating my package was delivered. I have tried to email but no response I do understand it’s Christmas and they are

I ordered the artwork with frames. The quality of the frames is poor. Paint peeling on the corners. I asked for a refund of the frames and was denied. Do not buy from this company. There are other companies that make the same item.