Capri StudiosReviews of capristudios.com

I was excited to support a small art driven company and willing to pay a higher price for that reason. The company was running a “Christmas Delivery Guarantee” that was mentioned multiple times during the ordering process and again guaranteed in my confirmation email after purchase. The proof came through for approval very quickly and I accepted the proof almost immediately. I then received a prompt alert that the shipping label had been created, and then nothing for 15 days… I reached out the weekend before Christmas concerned that I would not receive this gift in time despite the “Christmas Delivery Guarantee.” I did receive prompt responses but they were dismissive and pushed the blame on to the carrier. I finally received the package AFTER Christmas and was honestly a little disappointed in the quality. It’s a neat concept, but the prices do not reflect the quality of the product and the company either needs to learn how to take accountability for their own “guarantees” or they need to not use the guarantee as a way to rope people into buying their products as Christmas gifts.

I ordered two frames of the family garden separately for both of my parents (they are divorced). I noticed that both were shipping to my address, instead of one shipping to my father and one order shipping to me. When i reached out to update his address, customer support updated the wrong order. When i noticed the mistake and asked them to fix it, they said it was too late to do so. The orders still didn’t ship until a WEEK later, there was plenty of time to address the issue. The gifts were guaranteed by Christmas and ordered on 12/9. They didn’t arrive until after Christmas at the incorrect address. Super annoying and costly to me. The picture is nice but definitely not worth the hassle and lack of responsiveness from customer support. Would never recommend purchasing from this company.

Would give 0 stars if possible. The artist spelt a name wrong on the digital file I ordered. I reached out and they refuse to do anything. Said they can’t edit it any longer. Not happy since their artist messed it and I’m paying the price.

It took 10 days for the package to even be picked up by UPS, despite claims it had already shipped. Once finally scanned by UPS, the ETA was a staggering 13 days later, not the 3-5 days advertised. It also looks like they picked the absolute budget option for shipping with UPS instead of the "Express delivery" they claim to use. Instead of offering any refund they simply "appreciate" my poor experience.

After a few hiccups, I received the correct prints—and they were absolutely worth the wait. The prints themselves are beautiful and display so well; they look amazing in their frames. I ordered one for each grandmother, and everyone absolutely loved this thoughtful, personalized gift. While I did run into an issue or two initially, the Capri team communicated clearly and made everything right, which I truly appreciated. The final result exceeded expectations. These prints are stunning, and now I’m already thinking about who else I can order one for… who’s next?!

The artwork I received was beautiful, though packaging wasn’t great (the tape they used ripped the back of the piece.)the second piece was not included. Customer service insisted over several weeks that it was on the way, despite not being able to provide tracking info. They promised it would arrive for Christmas. I finally opened a dispute via PayPal.

SCAM. They guaranteed delivery by Christmas. They didn’t create a label on tracking until 12/18. Then nothing. Customer service wouldn’t answer for days and days. Finally got an automated response (same response on both Facebook and email) that said once it’s handed over to the carrier it’s no longer their fault or their problem and there’s nothing they can or will do. But creating a label is not the same as giving it to the carrier. The mail carrier claimed they never received a package (which is true because again creating a label is not the same as it being handed over to be mailed). So not only are we out of a Christmas present but a lot of money (we even TIPPED the “artist” like they said to. Their customer service is the worse I’ve seen, only automated responses, no actual help, and no refund for not receiving any product. BEWARE OF THIS COMPANY! Check Facebook reviews - there’s A LOT more reports of this lately, I am not the only one.

I ordered a print as a Christmas gift. Their website guaranteed delivery before Christmas and a proof within 24 hours. It took multiple days to receive a proof, and the editing process took even longer since the art team submitted the same proof multiple times without any of my requested changes. It’s now 12/30 and my order still hasn’t shipped. I’ve reached out to the company via email only to be told there was a printing technical issue overall so they’re behind. Still no ETA on arrival. Other folks were posting similar comments on Capri’s Instagram, but the company started deleting the comments instead of acknowledging them. Feels very sketchy and I’m not at all confident my prints will actually arrive. I wish I hadn’t ordered from them!