Capital Surveying SuppliesReviews of capitalsurveyingsupplies.com

Response from Capital Surveying SuppliesJul 23, 2026

Hello Mazen Alowdi, We’re sorry to hear about your experience and appreciate the opportunity to clarify what happened. After your order was placed, it was automatically flagged by our payment verification system as a potential fraud risk. To protect our customers and prevent unauthorized transactions, we are unable to process orders that do not pass this verification. We made multiple attempts to contact you by both email and phone to verify the order, but unfortunately our emails were not being delivered, and we were unable to reach you by phone. We also attempted to resubmit the order, but it was flagged again by the verification system. Because the transaction continues to be flagged by our fraud prevention system, we are unable to process the order. The best way to recover the funds is to contact your bank or credit card provider and initiate a chargeback. They will be able to assist you with reversing the transaction. We apologize for the inconvenience and appreciate your understanding. Thank you,

Response from Capital Surveying SuppliesMay 8, 2026

We sincerely apologize for the confusion and frustration caused by the return label being sent to the wrong email address. We’re glad we were able to speak with you and resolve the issue promptly. We truly appreciate your patience and understanding while we worked through the situation. Our team is committed to providing the best possible service, and we’re grateful for the opportunity to make things right. If you feel satisfied with the resolution, we would greatly appreciate you considering updating your review, as it would mean a lot to our business. Thank you again for your understanding and support. Please don’t hesitate to reach out if there’s anything else we can assist you with.

Response from Capital Surveying SuppliesMay 8, 2026

We just wanted to follow up since we’ve already been in contact through email regarding your order. Again, we truly apologize for the delay and appreciate your patience while we worked to get everything resolved. Once we received the remaining items needed for your order, we shipped everything out as quickly as possible and upgraded the shipment to expedited shipping at no additional cost to help make up for the inconvenience. We’re glad to see that your items have now been delivered. We completely understand your original review based on the delay at the time, and we appreciate the honest feedback. Since the order has now been completed and received, we wanted to kindly ask if you would consider updating or revising your review. It would genuinely help our business a great deal, and we’d really appreciate it. Thank you again for your understanding and for giving us the opportunity to make things right. Please feel free to reach out anytime if there’s anything else we can help with.

Response from Capital Surveying SuppliesMar 11, 2026

Thank you for your feedback. We’re sorry to hear that your recent experience did not meet the level of service we strive to provide. While we understand that ordering mistakes can happen, our team should always respond with courtesy and professionalism when assisting customers. We appreciate you bringing this to our attention and will be addressing it with our staff to ensure better service moving forward. If you still need assistance with returning the item and placing the correct order, we would be happy to help. Please feel free to contact us directly so we can make this right. Thank you again for your feedback and for giving us the opportunity to improve.