Joseph B.
Have not received item yet that i…
Have not received item yet that i ordered 2 weeks ago , 33' emgineers tape measure , never had a problem in the past , what happened ?
Your experienced and authorized source for professional surveying equipment and supplies for engineers, contractors and surveyors. Surveying equipment calibrations and authorized warranty repair and service center for most all major surveying equipment...
Capital Surveying Supplies (capitalsurveyingsupplies.com) has 751 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Showing 91 reviews with 1 star · Clear filters
Joseph B.
Have not received item yet that i ordered 2 weeks ago , 33' emgineers tape measure , never had a problem in the past , what happened ?
BT
Sizing was far too small. Took two days to get back to me and won't offer an exchange.
Barry P.
They sent the wrong tape measure(inches instead of tenths), which they agreed to remedy immediately. They sent a return shipping label so I could send back the one shipped to exchange for the correct one. It was sent back over a week and a half ago, but I have received no correspondence since. I asked when they would be sending the correct item, and no reply. Finally today I sent another follow up email requesting if they were not going to send the correct item to just give me a refund. Again, no response but I finally received an email stating I was getting a refund, but no explanation or reply to the email. If they would have just explained that they did not have the product or that it would be on its way, I would have been fine, but there has been zero communication. I only wanted to get the correct product which should have been shipped in the first place. Doubtful I will be doing business here again.
Joseph G.
I haven't received my order and I paid for upgraded shipping
Richard J.
Lost my package and have requested a replacement and have heard nothing.
Rutger P.
gave me the doc but didnt send the included power cable that is listed in the inventory/ instructions. Then when communicated to get the part ignored all contact.
Victor
I ordered a while ago and still haven't received my product and no update.
Response from Capital Surveying SuppliesOct 2, 2023
Hello Victor, We emailed you the serial number for the software two weeks ago on the same day you ordered it however, the email you provided was invalid, and we could not contact you via telephone because you did not provide a telephone number. Please call us at 713-781-0550, so we can move forward with your order.
Mike
I do not want to submit a review.
Response from Capital Surveying SuppliesSep 20, 2023
Hello Mike, We apologize for the miscommunication regarding the amount of nails in the box and was explained to you that it was a mistake and the count is 20 inside the box. We also provided free shipping for the remaining nails for the inconvenience. We were in communication and took care of the issue. We would ask for to reconsider your review. We appreciate your business. Thank you