Capital Surveying SuppliesReviews of capitalsurveyingsupplies.com

Response from Capital Surveying SuppliesOct 1, 2024

Hello Dino, we shipped your order on 09/09/2024, which was a 3-package shipment. Package 1 of 3 was the heaviest and contained 10 of the 13 different items you purchased. Package 1 of 3 contained one auto-level, one 24oz plumb bob, one 18oz plumb bob, four tally counters, one 30 lb box of 8-inch mag hubs, 2 boxes of 3/4- inch mag nails, one box of 1 1/4-inch mag nails, one box containing 10 black chris-nik markers, two 12ft gammon reels, and one flagging dispenser. Shipment 2 of 3 contained one lath bag, and shipment 3 of 3 contained the grade rod. On 09/16/2024, we sent you shipment 4, via USPS, which was one silver mighty marker, the only item we did not ship you on 09/09/2024. According to the tracking information, you received 3 of 3 packages on 09/12/2024. You called us two weeks later on 09/28/2024, saying you only received the auto-level, the lath bag, and the grade rod, which were 3 of the 13 different items you purchased. We told you we would have to file a "missing item report" with FedEx, however, it would be difficult for them to approve it, since they had provided picture proof of delivery, and it had been over two weeks since you had received your packages, but we would file it regardless. It seemed like you did not like the response we gave you and you proceeded to say "I don't give a sh** what you do, I want my missing items, or I want my money back", and then proceeded to hang up. We have indeed filed a missing items report with FedEx and are awaiting their response. We will gladly forward you any information we receive from them. We are a family-owned and operated business in the state of Texas and have been providing quality surveying supplies and equipment nationally and internationally for over 17 years. We pride ourselves in providing all our customers with Texas-friendly customer service and would never disrespect them in any way, however, we will not tolerate any false accusations seeking to bring a negative impact to our business. If you are not happy with the items you received, please return them to us UNUSED and we will gladly refund your money once they arrive to us. Best regards,

Response from Capital Surveying SuppliesSep 6, 2024

Hello Dorann, First and foremost, On behalf of Capital Surveying Supplies, I want to apologize for any inconvenience the delay in receiving your package may have caused your son. Hopefully, I can clarify the situation and explain why your package was not delivered promptly despite you paying for a better delivery service. Our business hours are from 7 am to 5 pm, Monday through Friday. Your order was placed on Thursday, August 22, 2024, at 5:47 pm. Unfortunately, we were not able to process the order until first thing in the morning on Friday, August 23, 2024. Your package was indeed sent via UPS 2nd Day-Air, however, it did not qualify for a weekend delivery since UPS did not pick it up by Thursday, per UPS 2nd Day-Air policy. Please reach out to us at 713-781-0550, we would love to make it up to you.