Canyon Legal Group Reviews | Read Customer Reviews of canyonlegalgroup.com

Canyon Legal GroupReviews of canyonlegalgroup.com

4.2339 reviews
Legal Service Providers
3815 River Crossing Parkway, Suite 100, Indianapolis, Indiana

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Canyon Legal Group

About Canyon Legal Group

We help consumers, entrepreneurs and others understand not only how the law operates but also how it can work to their advantage. We believe in helping you gain critical legal insights without having to get your own law degree or go through costly trial and error. We’re constantly bettering ourselves to serve you.Regardless whether you’ve never tangled with legal affairs or consistently need tenacious representation, we provide support in a variety of critical practice areas such as real estate, FDCPA, business, and bankruptcy.

Canyon Legal Group (canyonlegalgroup.com) has 339 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: canyonlegalgroup.com
Website: canyonlegalgroup.com
Category: Legal Service Providers
Location: Indianapolis, Indiana
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 86% of reviews.
Latest: Most recent review: August 2024.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Canyon Legal Group reviews

339 approved reviews, newest moderated first

Lolita U.
Sep 16, 2019
Canyon Legal Group has been…
Canyon Legal Group has been representing me since December 2018. I received another letter from lawyers stating I was getting sued. I forwarded letter to my representative and then called customer service. Sent to another department. This department stated they were not the people to contact. Back again to customer service. Of course, throughout this time, I am paying more than $700 per month to be represented by Canyon Legal Group. This is very bad experience.
Response from Canyon Legal GroupSep 17, 2019
Hello - It is our intent that each client be pleased, comfortable and informed about their program. We would like to have a member of our escalated client team contact you to better understand your rating. We'll be arranging an outreach so we can discuss. Thank you again for your honest feedback. Warm Regards, The Client Experience Team Reference ID: GT2527082
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Robert W.
Sep 14, 2019
Double check...don't assume
About four days ago I received an email about a settlement offer. As requested, I replied to the that email so the limited time would not run out. Later in the afternoon of that first day I received a return email stating it took 24-48 hours for processing the offer. The following two days I received the same offer repeatedly. Since the third day was past the 48 hour time requirement I figured I'd better call and make sure my return email had been confirmed by more than a computer programmed email response. It had not! Rhe nice lady took my recorded statement over the phone and I am one step closer to being out of this debt.
Response from Canyon Legal GroupSep 17, 2019
Hello - Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one. It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going! Warm Regards, The Client Experience Team Reference ID: GT2527017
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Lawrence G.
Sep 13, 2019
Crystal Moya
Crystal Moya Crystal answered all my questions, she was very professional and very courteous.
Response from Canyon Legal GroupSep 17, 2019
Hello - Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one. It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going! Warm Regards, The Client Experience Team Reference ID: GT2526892
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James F.
Sep 12, 2019
I am very pleased with the assistance I…
I am very pleased with the assistance I received. I am looking forward to going forward in the program.
Response from Canyon Legal GroupSep 17, 2019
Hello - Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one. It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going! Warm Regards, The Client Experience Team Reference ID: GT2526871
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Vivian B.
Sep 11, 2019
I have been working with Canyon Legal…
I have been working with Canyon Legal Group for about 6 months. In that time, I have called them with questions. The phone reps have been receptive to my calls, & made sure I understood the answers provided. My most recent call included a request by me to increase the monthly amount I pay to my account. My request was handled promptly and professionally.
Response from Canyon Legal GroupSep 13, 2019
Hello - Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one. It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going! Warm Regards, The Client Experience Team Reference ID: GT2517587
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Andrew C M.
Sep 10, 2019
Lately there have been many "glitches"…
Lately there have been many "glitches" in the system. I have received multiple emails about the same negotiation settlement after I accepted to the first email and called only to find out that it was settled for a higher amount without anyone calling me or emailing me. I also received an email this morning stating that I terminated our partnership when I didn't call or email about termination at all. These "glitches" seem to be happening more and more frequently. I appreciate the work you folks do but I have been stressed out by theses issues.
Response from Canyon Legal GroupSep 13, 2019
Hello - It is our intent that each client be pleased, comfortable and informed about their program. We would like to have a member of our escalated client team contact you to better understand your rating. We'll be arranging an outreach so we can discuss. Thank you again for your honest feedback. Warm Regards, The Client Experience Team Reference ID: GT2517545
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Donna J.
Sep 10, 2019
Very positive phone call.
Very positive phone call.. young lady was very helpful and put my mind to ease. Everyone that I have talked to from customer service has always been very professional, they seem to genuinely care about your concerns 😁
Response from Canyon Legal GroupSep 13, 2019
Hello - Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one. It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going! Warm Regards, The Client Experience Team Reference ID: GT2517531
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Cindy
Sep 9, 2019
I had so many questions because I was…
I had so many questions because I was unsure of the process. Tammy W. in customer service cleared up the manner clearly and in a way I could understand! I am so thankful that she was the person that picked up my phone call! She got me the information I needed. Cleared up a question concerning an account that had a management change. I am so happy! Thank you! I would like to nominate her for employee of the month. She listened to my questions and I really felt like she cared about my inquiry and feelings
Response from Canyon Legal GroupSep 13, 2019
Hello - Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one. It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going! Warm Regards, The Client Experience Team Reference ID: GT2517520
Report