David
LITIGATION ISSUES
I have been enrolled with Canyon Legal for a good while now. Never really had any problems and they were always there to answer questions or concerns. Up till now they had a 5 star rating with me and I had nothing negative to say......till now. I received a Warrant in Debt from Target. I called and the agent I spoke to was very informative and let me know I needed to get that to them as soon as possible. I scanned and emailed that day, receiving a confirmation of receipt that evening. This was two weeks before the court date. About 4 days or so go by and I get an email that it is being looked at by the litigation team. 3 days before my wife and I are due into court, I still have not heard anything back, so I called. Apparently, according to the phone call I made, the package I sent you has been sitting and nothing had been done. The agent I spoke to reached out to Litigation to find out what was going on and she tells me the Litigation Agent has expedited it to the Litigation Manager. I am prepared to go and try to get this continued tomorrow 9/27/2019. This DOES NOT leave me with a warm and fuzzy with how your team handles legal matters. I should have been speaking with someone concerning this so I don't feel like I am having "wing it" in Court tomorrow morning. I will be letting you know how it goes when I am out of court.




