Canvas AnnuityReviews of canvasannuity.com

The ease of my transaction.

Unparalleled service and great rates!

Great rates and ease of application. No salesperson

This company has the best SPDA rates that can be found. The application is easy to follow and they are always available on the phone for questions. Highly recommend.

I was excited to receive confirmation that I had successfully completed the online application for a 5-year Puritan Life Annuity. This was on Wednesday afternoon before Christmas (Sunday), so I opted to send the money for my Annuity via a wire transfer, thinking this would ensure my payment's arrival before the hectic last weekday before the Holiday stretch. My wire transfer was sent same day at 3:30 PM, and I received confirmation it was sent by my bank along with a reference number for the wire. I then called Canvas twice on Thursday but surprisingly its Customer Support couldn't verify my wire's arrival; after my late afternoon call I was firmly told to call back on Friday. I did, and was relieved finally to be told my wire transfer had surfaced and its funds were to be placed into my new Annuity. Bolstered with this success, I waited until the Tuesday after Christmas to purchase a 2nd Annuity, and this time my telephone call to verify my 2nd wire transfer was placed 2 days afterwards - and I received the same assurance of its arrival! I felt really good about my decision to trust Canvas/Puritan Life with $100k of my hard-earned retirement savings! Incredibly, and unfortunately, today (Jan 17) - when I attempted unsuccessfully for the 2nd time to enroll in the online customer PORTAL using my 1st Annuity's code - I learned that my first wire transfer had NOT been processed despite being told before Christmas that it had been received by Canvas/Puritan Life. I had tried to sign-up for this Portal account just after the New Year, but it wouldn't work - and I just assumed there was some delay in getting my account ready given that it was during holiday period. But 2 weeks later, this same attempt failed so I called Customer Service and received the deeply distressing news that my 1st Annuity was NOT established - with the further explanation that perhaps my payment (wire transfer) actually may not have arrived. Wow...was I lied to by Customer Service so I would stop calling before Christmas holiday to inquire about the status of my wire transfer payment (I only called 3 times!)? To the credit of today's Customer Service rep, she offered to personally track down the financial officer to discuss my situation, and she did so and called me back within about 30 minutes. Turns out, the dreaded last weekday before Christmas likely was to blame, as my wire actually WAS RECEIVED (as I was correctly informed) but somehow it just fell through the administrative cracks that inevitably occur during this last workday before Christmas. I urge that Canvas establish a notification procedure for customers who elect to send their Annuity's funding via wire transfer; they should at least be given the option to be notified BY EMAIL so there will be a written record of the receipt of this funding instrument (and not - like me - have to rely on verbal assurance that may or may not be accurate). UPDATE 1/18/2023: I received confirmation that my 28-days-old Annuity was retroactively established & credited with the interest it should have earned. I also received excellent tech support with signing up for the online Customer Portal, and helpful Customer Support via the 3rd-party service which Canvas has contracted. I've upgraded my 2-start to a 4-star rating!

Trustworthy company with excellent interest rates!

My experience in filling out the application, transferring the funds didn't happen overnight...but it happened nicely and smoothly. Devon answered a few questions ...so the customer service seems to be on point! Consider me a satisfied client! My state's Guaranty Association guarantees up to $300K...in case of insolvency. Thanks to their rates and ease of the process....I'd love to invest more with Canvas in another annuity. But I hesitate because anything else I invest isn't guaranteed. Just trying to make a responsible decision... Has anyone else invested above their state's guarantee limits? If Canvas reads this....thank you for your product and wonderful customer service!

Higher rate and ease of application.