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Canvas Annuity (canvasannuity.com) has 412 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
canvasannuity.com
Website
canvasannuity.com
Category
Insurance
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The only problem I have is having to press back on the calendar to get to your birthday.
Response from Canvas AnnuityJan 9, 2026
Thank you for sharing your feedback, Paula! We're grateful for your trust in our company and are glad to hear you’ve had a positive experience overall.
We also appreciate you pointing out the issue with navigating the calendar to enter your birthdate. That’s valuable feedback, and we’ll be sure to pass it along to our team as we continually work to improve the user experience.
Thanks again for choosing Canvas. We're glad you're here!
ML
Martin L.
It was pretty groovy
It was pretty groovy
Response from Canvas AnnuityDec 24, 2025
We're always glad when our customers have a great experience! Thanks for sharing. We appreciate you choosing Canvas and are always here if you need anything in the future!
WE
WOODROMJR/ELTON S.
This my 4th annuity with Canvas easy…
This my 4th annuity with Canvas easy process and funding. Best rates anywhere and with a top-notch Company.
Response from Canvas AnnuityDec 22, 2025
We’re thrilled to hear this is your fourth annuity with Canvas and that you’ve consistently experienced an easy process, smooth funding, and great rates. Our team works hard to provide top-notch service, and it means a lot to know we’re meeting your expectations.
We truly appreciate your trust and continued partnership. If you ever need anything or have questions in the future, we’re always here to help!
PB
Pete B.
Jon is truly an asset to your team
Jon is truly an asset to your team. He followed up with me several times during my onboarding process for the annuity. He called after arrangements were made for an appointment to fill out forms. And, most importantly, he was very patient with me.
Response from Canvas AnnuityDec 11, 2025
Thank you so much for sharing this! We’re thrilled to hear that Jon made your onboarding experience smooth and supported you every step of the way. His follow-through and patience are exactly what we aim to deliver, and we’ll be sure to pass along your kind words. Please reach out anytime if you need anything further. We’re always here to help!
JK
Judith K.
Super easy to process
Super easy to process - great!!
Response from Canvas AnnuityDec 10, 2025
Thanks for the great review, Judith! We’re so glad the process was super easy for you. Please reach out anytime if we can help with anything else. Welcome to Canvas!
SF
Sarah F.
Super simple.It was nice to be able to…
Super simple.It was nice to be able to find the account and apply all online within minutes.
Response from Canvas AnnuityDec 8, 2025
Thanks for the review, Sarah! We’re glad the process was quick and easy and that you could find your account and apply online in just a few minutes. Welcome to Canvas!
MA
Mark
Your chat capability totally SUCKS
Your chat capability totally SUCKS! You say it was a live person, but I truly believe it was an AI chatbot. When I asked a question about the product I was totally ghosted. I tried several times to call and the recorded message kept saying agents were helping other clients and then a final message said to leave a voicemail and someone would call me back.
I decided to move forward only because I have previous experience with annuities and the parent company, Puritan Life Insurance has a BBB rating of B++. I certainly how your products are better than your customer service.
Response from Canvas AnnuityDec 3, 2025
Hi Mark, I'm sorry you had this experience, and I appreciate you taking the time to spell out what happened.
A couple of clarifications, and most importantly, next steps: our chat is handled by a real person — a Canvas agent (not an AI chatbot). That said, you absolutely shouldn’t have felt ghosted. If a message was missed or a session disconnected, that’s on us, and we want to understand exactly where the breakdown occurred so we can fix it.
On the phone side, when call volume is high you may hear a message indicating agents are assisting other clients and you may be routed to voicemail for a callback. We know that’s not ideal when you need answers in the moment, and your feedback is noted.
We’re glad you felt confident moving forward based on your experience with annuities and Puritan Life Insurance and we want our service to match the quality of the products. If you’re willing, please email us ([email protected]) with your name and the best number/email to reach you (and, if you have it, the approximate date/time of the chat or call). A Canvas agent will follow up to address your product questions and make sure everything is squared away.
Thank you again for raising this — it helps us improve.
EM
EARL M.
Easy application
Easy application
Response from Canvas AnnuityDec 1, 2025
Thank you so much for your review! We’re thrilled to hear that you found our application process easy and straightforward. Making things simple for our customers is a top priority, and we’re glad we delivered that experience for you. If you ever need anything in the future, we’re here to help!
