Cannon SafeReviews of cannonsafe.com

I talked to Robert with Cannon Safe and he was able to help me with getting a part that was needed for my dads safe.He was very helpful and much appreciated.

I need a key replacement and was having trouble with the online form. I tried calling but was put on hold. When I used the Chat, the world opened up. It was very quick, painless and friendly. I am pretty sure it was not a chatbot, but a real human.

Was provided instructions to troubleshoot my issue and get the safe unlocked. One negative is that they don't ship to Canada expecting me to have an address in the US.

The Chat team was awesome. It took a while to get an initial response on my ticket but everyone was very helpful and really made my issue easy to deal with!! Thanks Team!

I had an issue with multiple code attempts before safe would open. I was speaking with Toni through the online chat option and was able to quickly diagnose the problem. Problem resolved in no time.

To start, the intial contacts,two times, with customer service were dismal, in technical, and completing what was a request for parts. Though waiting for some weeks for a response that never happened. Today this changed as the service performed was impecable recieved from agent Alfredo Pichardo, explicit, concise, friendly, patient, informative in presentation...in other words an asset to Canon. Had this postive response not happened I'd sold off this product as a loss.

After sending videos and what the problem is with my safe, they are telling me it's not under warranty. They said that it only has 1 year warranty. The keypad works and the battery is fine (always an excuse). Regardless, the internal rod that slides the locks in and out is disconnected. It would be an easy fix if I could get it open and reconnect the nut that holds the component together. A friend of mine had the same issue with his Cannon.. He fixed it before it came disconnected. If you have one of these safes, I'd open that front door and make sure that you put some lock tight on that nut that hold it together, or you'll get no help from Cannon. I'm done with this company. Their warranty is not worth the paper it's written on.

I sent an email and within 24 hours got my initial response. That email was requested additional information and within minutes of me sending the information my inquiry was answered and problem was completely resolved. I couldn’t ask for a better or smoother experience!