CannondaleReviews of cannondale.com

He comprado una trail neo 4 en julio y viene sin manual de usuario, esto es especialmente importante al tratarse de una bicicleta electrica, he contactado con el vendedor , que me ha remitido un enlace de Internet, que no corresponde con la realidad y por supuesto nada del manejo eléctrico, he vuelto a contactar con el vendedor y me responde que eso es lo que les facilita Cannodale. Por otra parte no hay forma de contactar directamente con ellos. El producto es bueno pero al crecer de instrucciones de usuario te obliga a buscarte la vida y esto es increíble en una marca acreditada y de un elevado precio

There is no support for defect parts replacement. When you bought a bike used you dont get anything because only the dealer where you bought it would help you

own a Cannondale SuperSix EVO Hi-MOD Disc 2023, a high-end bike worth around $6,000. After only two years, the “Cannondale” logo on the top tube began peeling off. It’s a cosmetic issue, but one would expect some level of support or solution from a premium brand. I contacted Cannondale Europe multiple times, providing the model, serial number, and even my address. Their responses were confusing, vague, and completely unhelpful. They kept telling me to “contact a local dealer” without offering any clear guidance, despite having all the information needed to assist me. Finally, I reached out to Cannondale North America, hoping for a more professional response. Their answer? That decals are “not available to the public under any circumstances.” Instead, they pointed me to a third-party website not affiliated with Cannondale to try to solve it on my own. This is completely unacceptable for a brand in this price range. No official solution, no replacement part, not even the ability to purchase the logo that defines the product. A $6,000 bike should not come with zero support after such a short time — not even for something as basic as a brand decal. Shame on Cannondale for how little they care once the sale is made.

I have a several thousand dollar trial race bike from Cannondale. One small part needs to be replaced. That part is out of stock everywhere, and is rather easy to make. However, Cannondale support refuses to provide documentation for the part, or any dimensions. The customer service agent, Dave, literally suggested to use the power of the internet to crowdsource the part when he also confirmed Cannondale keeps part files of past bikes.

Bottom bracket ruined after 3 months of use?!?! And the rear wheel needs truing as the tension of the spokes is loosed?!?! I'm never buying Cannondale anymore in my life, as tried to contact them they told me to contact my store I bought, the store Evans cycle is playing dumb.

Januari jl. Scalpel si uit 2023 nieuw gekocht. Overjarig model. Na 400 km scheurde mijn carbon achterwiel (hollowgram) in op het randje. Ik kreeg zojuist na ruim 6 weken en 25 fotos via mail, te horen dat ik geen aanspraak kan maken op de garantie. Wat een ontzettende slechte service om klanten zo ontzettend lang te laten wachten. En zonder opgaaf van reden... Ook geen ander aanbod, zoals zgn. crash replacement of iets dergelijks Dit is mijn 4e Cannondale, en zeker mijn laatste!!!!!

There is a reason they don't sell many bikes they are the same quality of a box store. Maybe just above some as the components will be better. But the bike is still junk!

Mein E-Bike hat nach 2,5 Jahren einen Motorschaden und die Werkstatt bekommt es nicht hin. Das soll vorrangig an Mahle liegen und deren miesem Service, aber da Cannondale ja auf diese Firma setzt und man dort auch niemanden erreicht, wird es mein letztes Rad von denen und mein letztes mit Mahle-Antrieb sein