CANDY CLUB Reviews | Read Customer Reviews of candyclub.com

CANDY CLUB Reviews | Read Customer Reviews of candyclub.com

CANDY CLUB reviews

568 approved reviews, newest moderated first

Dawn H.
Apr 24, 2019
Ridiculous
Horrible. They said they would deliver the candy within 3-5 days. I got an email saying it wouldn’t get there for about a week and a half. Absolutely ridiculous. Ordering this as a gift and was given information saying it would take 3-5 days. Not over a week. Very ridiculous and do not recommend ordering if you’re ordering this as a gift for someone. Do. Not. Count. On. Them. I’m furious. So disappointing.
Response from CANDY CLUBApr 26, 2019
Hi Dawn, We are so sorry for the confusion! Our records indicate that your order was placed on Saturday 4/20. Our standard shipping timeframe is 5-7 business days and the delivery times are estimates. We can see that our team refunded you for the shipping cost. We hope everything has been handled for you, and you have a wonderful weekend! Best wishes, Candy Club
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Christy R.
Apr 22, 2019
She was really helpful and was able to…
She was really helpful and was able to solve my problem quickly and very effectively
Response from CANDY CLUBApr 26, 2019
Hi Christy, Thank you so much for this sweet review! We are excited to hear that your experience has been awesome, and we can't wait for you to enjoy more delicious candies. Anything you need, don't hesitate to reach out! Stay Sweet, Candy Club
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Michelle V.
Apr 16, 2019
Their customer service deserves the 5 stars!
Honestly, I had my reservations at first because it is definitely not cheap and we didn't like one of the candies we got. However, when I reached out to Candy Club, they fixed it right away and sent us a replacement candy of our own choice. Awesome service!
Response from CANDY CLUBApr 26, 2019
Hi Michelle, Thank you so much for this amazing review! We are overly happy to hear that this experience you had, was rectified when you emailed. Our customer service team strives to provide the best possible assistance, for whatever your need may be. We hope your replacement candy was everything you hoped for. We appreciate you as a member and again, thank you so much for this sweet review! Stay Sweet and enjoy the delicious candy! Best, Candy Club
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Tammie S.
Apr 16, 2019
You guys are the best you put a smile…
You guys are the best you put a smile on my face and my daughters face I love and enjoy being apart of the candy club family I appreciate you as my daughter does also your doing an awesome job 😍😍😍😍😍😍😍😍😍😍😍😍😍😍
Response from CANDY CLUBApr 16, 2019
Hi Tammie, Thank you so much for your sweet review! We hope you continue to have an amazing experience with us! :) Stay Sweet, Candy Club
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Barbara R.
Apr 5, 2019
Impossible to Cancel
Similar to other customers, I haven't been able to cancel this subscription. I really only wanted a single box for my son at Valentine's Day. I paid for it when I received a 2nd box, and checked website to learn I'd been put on a subscription plan. I emailed and messaged via the website, requesting cancellation. No response or confirmation. I received another unwanted box this week. Emails bounce back. I sent another message through their website. No response. Don't get involved; candy subpar and not worth this hassle.
Response from CANDY CLUBApr 5, 2019
Hi Barbara, We are sorry for the inconvenience. We have verified that your account was canceled on 3/8/19, per your email request. It appears that we experienced a bug and the cancellation did not save in our system. Our apologies! We also verified that full refunds have been issued. Please allow a few business days for PayPal to process these transactions. If there is anything else we can help you with, please do not hesitate to reach out to us at [email protected]. Stay Sweet The Candy Club Support Team
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Wendy
Apr 4, 2019
I ordered this for my son & I to enjoy
I ordered this for my son & I to enjoy. We loved it so much. It may not be for everyone, & for those that don’t enjoy adventure, I would advise to just go buy what they like. We like to try new things & if something comes that we don’t enjoy, we give it to someone who would. Such adorable containers make giving the candy as gifts extra fun. We save the little pots to put all kinds of stuff in! The candy has been a huge hit! To the credit of this company, when we had to cancel due to financial hardship, they not only refunded us out last payment, but sent us out next candy box free of charge! You can’t get better customer service than that! How sweet! We will go back as soon as we get back on our feet! Thank you, Candy Club for brightening so many rainy days!
Response from CANDY CLUBApr 16, 2019
Hi Wendy, Thank you so much for that sweet review! We couldn't be happier to hear that you have been enjoying the amazing candies you have received so far. We value you as a member with us and if there is anything we can assist with, please let us know. Stay Sweet, Candy Club :)
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Justin H.
Apr 1, 2019
After you cancel they keep charging!
After you cancel, they will continue to charge you. Even though you canceled in plenty of time and you have an email that clearly says you will not be charged again. AVOID!
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Jessica
Mar 29, 2019
Love this service
Love this service
Response from CANDY CLUBApr 16, 2019
Hi Jessica, That's great to hear! Enjoy the candy! Stay Sweet, Candy Club
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