CANDY CLUBReviews of candyclub.com

Response from CANDY CLUBMar 16, 2021

Hi Amy. Thank you for the feedback! Our service only gets better with feedback from our customers, so we appreciate you taking the time to respond and let us know what you are liking and not liking with the current offering. We will work to get more sweets and chocolates incorporated into the mix for our pick-your-own-candy subscribers. We miss the Splash candy too and will take a look at the possibility of reintroducing it at a future time. If there is anything else we can do, please let us know. Stay Sweet! -The Candy Club Team

Response from CANDY CLUBDec 14, 2020

Hello Victoria Our records indicate that we replied to your email inquiry on 12/10 with your tracking information. If you have any other questions for us, please don't hesitate to reach out to [email protected] and we would be happy to assist you. Stay Sweet! -Candy Club

Response from CANDY CLUBJul 31, 2020

Hi Barbara. Thank you for reaching out to us. We apologize that your Mostly Sweets box was not to your liking. During the hotter summer months we are more limited in our candy options as chocolates and some of our other candies are more heat sensitive and unable to be delivered in a good, fresh condition. When the weather cools off these candies will be available again and part of our curated offering. We have gone ahead and canceled your subscription and refunded your purchase. If there is anything else we can assist you with, please don't hesitate to reach out. Stay Sweet! -The Candy Club Team

Response from CANDY CLUBJun 25, 2019

Hello Heather, Thank you for your feedback. We are very sorry to hear that you are disappointed with the candy selection. We strive to provide the most variety possible to our members and we will absolutely let the team know your concerns with this. We hope that your experience is more pleasant with your upcoming box, and we hope you will reach back out if there are any further concerns or questions. Stay Sweet, Candy Club

Response from CANDY CLUBJun 17, 2019

Hello Emily, We apologize for the confusion. Our current program is a Curated model where our subscribers pick their flavor profile, then we do the rest! Each month we will send you an assortment of different candies, depending on which flavor profile you are in, "Mostly Sweets", or "Mostly Sours". Our candy selection will change each month, so all you need to do is sit back and relax! If after your first month you are not enjoying your curated experience, you can email us and we would be happy to move you over to a pick-your-own-candies subscription model at no additional charge. We hope this helps clear up any confusion. If there is anything else we can help you with, please do not hesitate to reach out to us at [email protected]. Stay Sweet, Candy Club

Response from CANDY CLUBJun 13, 2019

Hello Lamya, Thank you for providing us with your feedback. We are sorry to hear of your experience. The current program that we are offering is where our subscribers pick their flavor profile, then we do the rest! Each month we will send you an assortment of different candies, depending on which flavor profile you are in, "Mostly Sweets", or "Mostly Sours". Although our current offering is a Curated, we still have the option to let you pick your own candies. If you would prefer to pick your own candies, we can switch your account to that profile at no charge. Please reach out to us if you have any other questions and we would be more than happy to assist you further. Our regular business hours are Monday - Friday, 8:30 am - 5:00 pm, Pacific Standard Time. Best, Candy Club

Response from CANDY CLUBDec 19, 2018

. We appreciate your feedback, Chelsey. If there is anything we can do to improve our customer experience we want to learn, change and grow so we can better exceed your expectations. Also, we are happy to hear that you received friendly assistance from the agent at Candy Club.

Response from CANDY CLUBSep 14, 2018

Hi Amanda. We would like to apologize for your experience with Candy Club. We always strive to provide an excellent customer experience and excellent customer service, and in this case we did not live up to that expectation. We are continuously looking at ways to improve our website and products to ensure our customers are happy, clear about what they are signing up for, and what they can expect to pay. We have passed along all of your notes and concerns to our design and development teams to review so that we can incorporate this feedback into future design and product updates. As was previously mentioned to you, we have gone ahead and issued you a full refund for the cost of your box. If you have any additional questions or concerns, please reach out to the customer service team at any time via phone, email, or chat. We are available 6:30am to 5pm Pacific Time Monday-Friday. The Candy Club Support Team