CANDY CLUBReviews of candyclub.com

This is an updated review just to make clear, they have a “guarantee” on thier page that if u don’t like your candy or are unhappy with your order, they replace it free of charge. I emailed them twice, once before my order even went out, to if I could choose, and they answered me I couldn’t, and after I received them, I made clear I only got one candy I even enjoyed and couldn’t really eat the rest, because I got stuff I made clear in the first email I wasn’t able to eat, which is why I wanted to choose, and all I got was this bull crap standard response about curated candy, despite thier guarantee, and no offer to exchange or replace the candies with stuff I would eat, then when I left a review here they actually had the nerve to say that if I contacted them I could choose my candies, which I tried to do immediately after signing up and realizing I couldn’t choose, I even made clear in my email that there were things I couldn’t eat due to some health issues and restrictions, and again, they did nothing before or after to make it right, so I stand ever firmer in my review, and even lower it a star, because now I’m reviewing the follow through with customer service as well as the bull rap guarantee, which is just an out right lie, as well as the response I was given to my last review, a lie to make them look good after a bad review, but no basis in truth because I already did what was suggested to no avail. Again I say, buyer beware, this place is a scam, them will tell u what they think u want to hear, but won’t actually make it right, u still lose ur money, and worse they try to encourage u to purchase again and this time we can let u choose, no way will I lose my money again only to get something else I don’t want and have customer service do the same thing again when I try to make it right.....oh and btw, with thier reply about the sizes and that even though they sent me one 8oz three 9oz and two eleven oz bottles that thier volume is what’s 13 oz each, and not the weight, but to be clear, none of these where 13 oz in volume either, all of them were less, so either way, scam, also everywhere else u get to weigh ur candy and purchase in weight and they don’t make clear on thier site that it won’t be in weight but in volume, and either way it doesn’t meet thier own measurements, it’s ridiculous......purchase at ur own risk....

Giving 2 stars because at one point this subscription was fun to have and had a lot of interesting options that I didn't really see very often in stores around my town. As of January I've gotten progressively more disappointed as the selection has just remained more or less the same as it was in December 2018 and seems to be growing smaller by the month. I think I may have an older subscription plan, the one with the three larger jars of candy that you get to custom choose every month, as opposed to the 6 smaller jars that are randomly selected based on whether you want a sweet or sour box. I don't know if the company actually has a larger selection then what is shown and is only sending it out to newer subscribers signing up with this new subscription plan or if they've just severely downgraded their stock. Ether way, I'm thinking of just canceling my subscription if there isn't anything new next month. What they've had stocked recently isn't anything interesting or something I can't just get else where at this point. Plus as a side note, I used to put in my order and would consistently get my box within about 4 to 5 days. Now it takes almost two weeks. Not sure what decisions were made with the business, but it all just suddenly changed at the start of the year and it's kinda disappointing.

This service is a joke. First off, it took almost 2 weeks to get my box, not 3 days like others have stated. Then when I received my first box it was suppose to be the "sweet" box, however 3 out of the 6 candies were sour candies and 5 out of the 6 were gummy candies. What's worse is that 2 of them were so hard that eating them would have been impossible unless I wanted to break all my teeth. I've reached out to customer service several times and have not received a response. For three days I have tried calling their customer service number and it keeps giving the same lame excuse about "no one can take your call due to a company wide event". Others have said they have received the same voice mail for more than a month ago. This must be SOME event. I just want to cancel my box.

If I could give a 0 star I would. Getting ahold of them to cancel your subscription is so stupid. I have been trying to unsubscribe for a week and called multiple times m-f but never get a representative to cancel my subscription

I was pretty dissatisfied with this service. I'm giving it 2 stars because it shipped the same day as I ordered, and it was fast to get to me. Even then, I only planned on getting one box- it took 2 emails for them to actually reply and cancel my subscription. When I received my box, the candies inside were pretty gross. If I knew I was only going to get gummies, I would've at least ordered the sour box so I wouldn't get those tasteless powdery gummies, or the ones covered in those horrid sprinkles. I'm very upset that the only form of chocolate in the box was in that taffy, and didn't even taste like it had a hint of actual chocolate in it. The only thing that was even sort of good was the cupcake bites, and even then they were stale and the sprinkles had the texture of paper confetti. I looked at all the other boxes, and I think this one is the absolute worst of them all. I'm sad that I didn't order back in September when I could've actually gotten a good box.

Been trying for over a week now to cancel! Called and get some stupid message about the phones being off for an event! Really, what do you have 1 person answering the phone??? I emailed 4 times and still nothing. If I get charged again, I am Going to lose it. I have a table filled with candy that no one in my family will eat. I can get the same stuff at the dollar store. Such a joke trying to cancel.

First the website was designed by a teenager on acid and is the most confusing maze to get through. Then you can't select the candy you get i got 5 sour candies that were all hard a rocks then smores taffy the onlt thing i would of ate out of the trash they sent me was melted prior to being shipped and stuck to the paper so bad I couldn't even eat it. Then i try to cancel but conveniently nothing is on the website so I decide I just change the payment info and they wont send me anything wrong they charge my old card and send more trash candy so I have search the internet to find out you need to personally email them within their business hour to cancel this is ridiculous 80 dollars wasted on stale candy

The candy wasnt bad, but it wasnt the best. I decided that I did not want to reorder. I later found out that a box had been shipped to me and I was unaware that it was a reoccurring service. I instantly contacted customer support and they canceled my account but didn't refund me. Very disappointing. I dont want to be charged for something I didn't intend to get, or that I wanted. Asking if I have any more concerns: I didn't receive a refund and that is the concern. The way your business handles cancellations is very concerning. Ill have to go through my bank to get the refund.