CANDY CLUB Reviews | Read Customer Reviews of candyclub.com

CANDY CLUB Reviews | Read Customer Reviews of candyclub.com

CANDY CLUB reviews

568 approved reviews, newest moderated first

Tishona W.
Jun 17, 2019
Horrible customer service
Horrible customer service. Every time I would call to angel even during business hours they would say they were closed. All my candies melted. I called to cancel before they took my money from my card ($80) then would not answer after the money was taken.. Never again!..
Response from CANDY CLUBJun 17, 2019
Hello Tishona, We are so sorry to hear that! We would be more than happy to look into this further and assist, however, we do not see an order number/full name, under which we can search for your membership. Please let us know the best time and phone number/email to reach you. Our regular business hours are Monday - Friday, 8:30 am - 5:00 pm, Pacific Standard Time. Stay Sweet, Candy Club
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Emily
Jun 15, 2019
Wouldn’t recommend.
I literally only like 2 out of 6 of the candies I received. Would not recommend at all unless they get an option for you to choose your candy. I will definitely be canceling! It’s all fruity and gummy stuff which I like a few things like that but not a lot. I chose sweet not sour so not sure why I received mainly sour lol.
Response from CANDY CLUBJun 17, 2019
Hello Emily, We apologize for the confusion. Our current program is a Curated model where our subscribers pick their flavor profile, then we do the rest! Each month we will send you an assortment of different candies, depending on which flavor profile you are in, "Mostly Sweets", or "Mostly Sours". Our candy selection will change each month, so all you need to do is sit back and relax! If after your first month you are not enjoying your curated experience, you can email us and we would be happy to move you over to a pick-your-own-candies subscription model at no additional charge. We hope this helps clear up any confusion. If there is anything else we can help you with, please do not hesitate to reach out to us at [email protected]. Stay Sweet, Candy Club
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Lamya B.
Jun 12, 2019
I would not recommend
I would not recommend. I was told by many people to not subscribe but I went ahead and got my first box and it was full of gummy’s. I wish they still had a survey to take MY opinion on what I would prefer in a candy box that was supposed to satisfy MY candy cravings. I had very high hopes going in and I feel truly dissatisfied and disappointed. I definitely don’t think I would recommend unless sweet gummy’s is your thing. I really wanted to like and enjoy it but I’m sorry to say I won’t be subscribing in the future.
Response from CANDY CLUBJun 13, 2019
Hello Lamya, Thank you for providing us with your feedback. We are sorry to hear of your experience. The current program that we are offering is where our subscribers pick their flavor profile, then we do the rest! Each month we will send you an assortment of different candies, depending on which flavor profile you are in, "Mostly Sweets", or "Mostly Sours". Although our current offering is a Curated, we still have the option to let you pick your own candies. If you would prefer to pick your own candies, we can switch your account to that profile at no charge. Please reach out to us if you have any other questions and we would be more than happy to assist you further. Our regular business hours are Monday - Friday, 8:30 am - 5:00 pm, Pacific Standard Time. Best, Candy Club
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Sheryl M.
Jun 5, 2019
Beautiful display
Beautiful display. Nicely packaged. Everything arrived undamaged and perfect. The candies were tasty. This was such a treat and a fun order to receive. Canceling was quick and easy, customer service is top notch. I sent an email and had a reply within 24 hours. The only thing I would change is adding variety. All 6 jars were gummy candies. Which are not my favorite but we’re my kids favorite so it worked out and 4 of the items I had never had before so it was fun to try new things.
Response from CANDY CLUBJun 13, 2019
Hello Sheryl, We're glad to hear this! Thanks for sharing your sweet experience with us :) Stay Sweet, Candy Club
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Stacie A.
Jun 4, 2019
Melted candy in Arizona
I purchased for $5.00 a redemption for a Candy Club Box, from Groupon. When I went to order it, I had to pay $9.98 for shipping. I received the box of 6 candy jars and they were all melted. 2 of the containers melted 100% and then reformed into a giant glob, and the other 4 were melted mostly at the bottom, but still melted enough that you could not get off one full piece of candy. I wrote to Candy Club & sent pictures, and they are refunding my shipping charges, and that's it. I lost the $5.00 paid to groupon and....not much of the candy was edible unfortunately. I live in Arizona, and it's JUNE...so...I would think that they would take more precautions shipping their candy to the desert.. Stacie Lodick
Response from CANDY CLUBJun 13, 2019
Hello Stacie, We are so sorry to hear about the melted candies! Our intention is only to deliver the best quality and freshest candies. We try our best to improve our packaging in hopes that we can better protect our candies. In regards to Groupon because the deal was purchased from their platform you will need to reach out to them for assistance in reversing the transaction for your voucher. We apologize for any confusion/inconvenience. Stay Sweet, Candy Club
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Matt S.
May 31, 2019
Amazing customer service
Amazing customer service. Couldnt ask for any better. They even changed my order specifically to candies that I wanted to pick. Will keep buying more crates in the future :)
Response from CANDY CLUBMay 31, 2019
Hello Matt, We are so happy to hear about this great experience. We aim to please here at Candy Club. Thank you so much for your feedback. Stay Sweet, Candy Club
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Kim B.
May 22, 2019
Melted candy
Over priced and not worth the hassle my candy was MELTED
Response from CANDY CLUBMay 23, 2019
Hello Kim, We're very sorry to hear that! That's definitely not how your order should have arrived, and we will absolutely fix it! Please call us at (888) 598-5995 during business hours Monday - Friday 8:30 am to 5 pm PST, and we will be more than happy to assist in any way possible! We are unfortunately, unable to locate an account with your name, and we apologize for any inconvenience. Please let us know if our team may assist further! Stay Sweet, Candy Club
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Amanda
May 15, 2019
Seriously the worst…
This is seriously the worst subscription ever. I gave them the benefit of the doubt, even after reading all the horrible reviews, because my boyfriend really likes trying new candy. I gave them 3 months to get their act together and all 3 months, I was sent the SAME, EXACT candy... for FORTY dollars! Absolutely ridiculous. I should have listened.
Response from CANDY CLUBMay 24, 2019
Hello Amanda, We are so sorry to hear about your experience! We would be more than happy to look into this further and assist, however, we do not see an order number/full name, under which we can search for your membership. Please let us know the best time and phone number/email to reach you and we would be happy to reach out and speak further. Stay Sweet, Candy Club
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