CANDY CLUB Reviews | Read Customer Reviews of candyclub.com

CANDY CLUB Reviews | Read Customer Reviews of candyclub.com

CANDY CLUB reviews

568 approved reviews, newest moderated first

Kimberly
Jun 30, 2019
I really love there candy
I really love there candy
Response from CANDY CLUBJul 12, 2019
Hi Kimberly, Yay! We're glad to know you've enjoyed the sweet deliveries! :) Stay Sweet, Candy Club
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Kat
Jun 26, 2019
Ordered thru Groupon for $5 and it was…
Ordered thru Groupon for $5 and it was ordered on 6-6-19 they sent me a tracking number that never showed up. Sent an email and they responded in less then 24 hours and said I'd be getting a new shipment. That was on the 12th and I just got my box today the 26th. So it essentially took 20 days to get my box if candy. I cancelled my subscription and will never give them another try. When I emailed to complain about how long it was taking for the 2nd order to get here I was told that it isn't normal for it to take so long but no offer of refund of a discount to try again. Save your money and go to a local candy store, you'll get a better selection and quality.
Response from CANDY CLUBJul 12, 2019
Hello Kat, We are so sorry to hear about your experience! We would be more than happy to look into this further and assist, however, we do not see an order number/full name, under which we can search for your membership. Please let us know the best time and phone number/email to reach you and we would be happy to reach out and speak further. Stay Sweet, Candy Club
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Kivalina M.
Jun 26, 2019
Not very happy this month
Not very happy this month. Took twice as long to get my box as it did the first month. This is my second month. First month I accidently signed up and bought 2 box's as I was trying to add the discount ( never did get that BTW) . So I get 2 box's first month. Cancel 1 and this month get 1 but it took a full week and I get 2 jars of same candy from last month. Really.. No paper inside saying where the stuff came from like last time. For 40 dollars a month.
Response from CANDY CLUBJul 12, 2019
Hello Kivalina, We are sorry to hear that! Our processing time is 1-2 business days, once the order ships it's 3-5 business days for delivery. We show that your order was placed on 6/19, box shipped the same day and was delivered on 6/26, within our shipping timeframe. In regards to the discount, we are unable to retroactively add a promo once the order is placed/processing. However, it appears that we did offer to cancel altogether so that you can redo your order but we did not hear back from you. We have looked into the repeat candy issue and the missing information form - we have submitted replacements for the 2 duplicate candies. Once the orders ships, you will receive 2 tracking emails. The paper/insert with all the pertinent information for your box has been sent to you via email. We apologize for the inconvenience. Please let us know if we can help with anything else! Stay Sweet, Candy Club
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Beckie
Jun 25, 2019
Happy :-)
I ordered this for my husband & he loves it! I got him the small sizes the first time & had to change it to the larger sizes. So far the candies are wonderful :-) he hasn't gotten anything he doesn't like. I even reuse the jars so we both win!!!
Response from CANDY CLUBJun 25, 2019
Hi Beckie, Thank you so much for this sweet review! We are excited to hear that your experience has been awesome, and we can't wait for you to enjoy more delicious candies. Anything you need, don't hesitate to reach out! Stay Sweet, Candy Club
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Carmen
Jun 22, 2019
Awesome candies..
Awesome candies..
Response from CANDY CLUBJun 25, 2019
Hello Carmen, That's so great to hear! We hope you continue to enjoy! :) Stay Sweet, Candy Club
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Cindy Lee C.
Jun 22, 2019
Precious Memories are within each box…
Precious Memories are within each box of candy. As my Dad's Cancer became more severe, he asked me to help him fill out the form for The Candy Club. He paid in advance as well. The Candies kept coming after his Service ended. As a Family we would gather around and share each treat. Our Happy Times-a sweet treat-
Response from CANDY CLUBJun 25, 2019
Hi Cindy Lee, We're happy to know your family loves the candy. Thanks for sharing your lovely experience with us! :) We hope you continue to enjoy the delicious candies. Stay Sweet, - Candy Club
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Heather
Jun 22, 2019
The candy selection is getting smaller…
The candy selection is getting smaller and smaller and less things I’m interested in paying for so I hope this month is good
Response from CANDY CLUBJun 25, 2019
Hello Heather, Thank you for your feedback. We are very sorry to hear that you are disappointed with the candy selection. We strive to provide the most variety possible to our members and we will absolutely let the team know your concerns with this. We hope that your experience is more pleasant with your upcoming box, and we hope you will reach back out if there are any further concerns or questions. Stay Sweet, Candy Club
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Marquelle B.
Jun 20, 2019
Horrible customer service
Horrible customer service! I had a subscription that was supposed to last only 6 months and they still charge my card and send candy every month. It’s been 3 years. I’ve tried calling to cancel and they never answer, it always says they’re closed. I’ve tried emailing multiple times but no response. I would not recommend at all!!!!!! Update: it’s really sad that the only way candy club responds is through a review of the company. I received 6 months worth of refunds. I appreciate the refunds, however, 6 months is what I initially wanted to pay for. The extra 2 1/2 years that you guys have charged me is what I would like to be reimbursed for! I’ve tried calling and emailing for years to cancel but never received not one response until I wrote a review!!
Response from CANDY CLUBJun 20, 2019
Hi Marquelle, We're so sorry to hear that! We'd be happy to assist in canceling your subscription. Our records indicate that you reached out to us via chat, however, we experienced a bug in some cases where these emails were being periodically blocked. Our apologies! Our development team has since fixed this issue. We have officially canceled your account and issued refunds for the inconvenience. Please allow a few business days for your bank to process these transactions. If you need to speak with us further, please let us know the best way to and time to reach you and we would be happy to follow up. Kindest regards, Candy Club
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