CanadapetcareReviews of canadapetcare.com

First, items ship from the UK not Canada. Second, the post office in the US marked my package as delivered but due to the pandemic they were just dropping them in the building lobby and my package was stolen. I had to go through the Norton guarantee to get a response because once I finally got a representative on the phone they told me it was the post office's problem and they couldn't help. I finally got my refund so I could order my medications elsewhere and now they email me everyday telling me that the shipping partner has told them my package is delivered and I either need to repurchase it or return it. Can't get it through their heads that I cannot return a stolen package. Prices were good but the customer service has ensured that I will never order from this site again. Stick with Chewy.com/

Canada pet care has emailed me stating that I have an order number and it is late. They wrote that I will get 20 % off the order. I DID NOT ORDER ANYTHING FROM PET CARE IN A FEW MONTHS AND I AM NOT ON AUTORENEWAL! When I selected their option of cancelling order, the response was they are very busy and cannot respond to me. Once again I never ordered anything. This is a scan and I want to know if this company has been hacked and now my cc is being used fraudulently! What cc do that have and why was it on file. This is the second fraudulent attempt in 2 weeks. This is 9bviously a way scammers and cons are hurting people financially during this pandemic!! If this company wasn't aware...they are now. Please do something to secure our cc and stop this fraudulent activity. Thankyou

I ordered Flea and Tick products on 3/17/2020, billed $142 on 4/1/2020, it is now 5/2/2020, Cathy on Canada Pet Care chat says "Refuse Delivery and as soon as the delivery is refused, they will refund my money". I have had no delivery to refuse. Out for delivery May 6, 2020. 51 days from order date to delivery. I raised the number of stars. BE ADVISED: This order took place during the COVID-19 pandemic and its transportation was definitely influenced by it. The biggest delay due to US border and the USPS.

Ordered over 6 weeks ago and still haven't received items. Contacted them by email 3 times. Always get a response but never a solution. "Thank you for your patience" kind of response. MOST IMPORTANT TO NOTE THAT THESE ITEMS ARE NOT COMING FROM CANADA. Looks like when you track it yourself, it is being shipped from Singapore. After pushing quite hard, they now say they will be honoring their guarantee and refunding my money but that it will take some time to get processed. I have already waited over six weeks so not entirely sure I want to wait very long for a refund. If I don't receive it soon, I will contact my credit card company. Beware when you order from this site. I think it is pretty misleading.

I ordered flea meds on March 25, 2020. After repeated calls to the "customer service" department I was told to expect shipment by April 28, 2020. This was not acceptable wait time for me. No warning given at order time of length of time for shipment to arrive. Will not order from the again for just this reason alone. Have not received my product so can't rate that at this time.

Ordered medication March 24. Attempts to reach company by phone unsuccessful. Calling Google to see if I can make a complaint. Google no help. Do not buy from this company and try to spread the word. FYI: My order of Heartguard plus finally arrived from New Zealand!!!! on April 22. I had already called my credit card company to decline payment. Returned it. We will see if it makes it back to New Zealand.

Had no problem except for the tracking one right but I ordered March 23rd got it April 12th even with the Coronavirus epidemic

I ordered stuff and never received it, nobody even answered the phone, etc. This is a total ripoff/sham/criminal place. Their only products are lies and theft!!!