CALPAKReviews of calpaktravel.com

I bought a bag for a friedn, then found out someone else got her the very same thing, so I tried to return it. I followed their procedure and got a message saying "no refunds and no exchanges for this item". What? It didn't say that anywhere in the ordering process that it was a final sale. If they don't clearly call that out, they should return it. I left a voice message and sent an email. No response. Don't buy from them unless you definitely intend to keep the item. They're not trustworthy.

Terrible. My suitcase didn’t even survive its first trip. I contacted the warranty department and was told the broken wheel was. “Not in stock”. Bait and switch company who charges for warranty exchanges. Please do not spend your money on this garbage.

TLDR; Terrible quality, not worth the value and CS does not answer nor resolve. I made the mistake to buy the trunk bundle. On my first trip and use of it from US to Egypt the bag completely broke. I wrote CS and they asked me to make the claim with the airline… $400 USD out the door. I was out for 2 months traveling with a $400 broken bag and getting it wrapped in plastic for it to survive until I came back home. Never got a refund. The second bag, after 3 uses the handle came off… didn’t even bothered to write them.

Here is my history. I am a 70 yr old female, who retired at 65. I had worked for a billion dollar company in the Customer Service Department, entering orders for the Asian Group. Our reputation of excellent customer service was untouchable. We would do everything in our power to supply our customers with exceptional service, even driving in our personal cars, to deliver parts that were needed that day. NEVER in My life have I come to experience this pathetic excuse for customer service as I have with this luggage company. They actually have one girl answering the emails, concerns, emergencies. This girl truthfully told me their email system is set up to put the newest emails at the bottom and work on the oldest ones. Therefore, if a customer has a problem with their order, it takes 3-4 days or longer to receive an answer. If you have another question or comment from the prior email, it takes another 3-4 days for that email to get to the top for the one girl to answer. It’s so bad and antiquated that the pony express did a better job of riding their horses to deliver messages. My advice is DO NOT order from Calpak. There are loads of better luggage manufacturers who appreciate their customers not to mention having better merchandise

The luggage is cheap quality, damages easily & certainly can't handle long haul trips. My large hard sided suitcase didn't even handle its first long haul trip, with 2 corners collapsed & cracked. I've had to cover the cracks with heavy duty masking tape. I haven't bothered trying to get a refund or replacement - it's clear their company is utter crap & they sell awfully made products. Also note that the zippers are flimsy & that baggage handlers are able to place a pocket knife in the zipper blades to open the bag without detection, then when the knife is removed the blades snap back into each other so you are none the wiser!!

I was supposed to receive a replacement/start the process to receive one over 2 weeks ago. Communication is horrible. I bought from here thinking they care about the customer, they do not. I was told that my replacement would ship out yesterday, it did not. I messaged them again and they are unresponsive. The most frustrating experience I have EVER had with any item, in my life. By the way I’m needing a replacement because the front pocket popped out of its socket after the first use. Plenty of room was left in the front pocket so it’s clearly made poorly. I am SO upset at the lack of communication and respect. I “treated” myself to this luggage and it’s been the biggest headache. I’m so sorry for anyone else who has had a similar experience, I feel your pain. They are clearly deleting poor reviews from their website. Otherwise, I would have never ordered. I wrote one and it’s not even on the site.

Ive had 2 calpak pieces 1st was a backpak the zipper broke right at 8 months... No good now... 2 wallet competly disingerated itvwas crazy it just started to fall it tried to show picture and couldnt on this website... MADE CHEEP... NO LEATHER..ITS CHEEP PLEATHER!!!

I wish I can even give a review on the lunch bag and duffel bag that I purchased, but I never received it. FedEx stated that it was delivered, but is no where to be found. I reached out to customer service. While she was kind, the information I received was not helpful at all. They cannot file a claim for stolen goods with Fedex and unwilling to do anything else to help me other than to tell me to contact the police which I I already know won’t do me any good. It’s like saying “you’re on your own.” Basically I just lost my money and the company won’t do anything to help me. It is very unfortunate as I was really looking forward to my purchase.