CTM (formerly CallTrackingMetrics) Reviews | Read Customer Reviews of calltrackingmetrics.com

CTM (formerly CallTrackingMetrics)Reviews of calltrackingmetrics.com

4.0217 reviews
Internet & Software
231 Najoles Rd; Ste 500, Millersville, Maryland

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CTM (formerly CallTrackingMetrics)

About CTM (formerly CallTrackingMetrics)

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI.Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results.Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

CTM (formerly CallTrackingMetrics) (calltrackingmetrics.com) has 217 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: calltrackingmetrics.com
Website: calltrackingmetrics.com
Category: Internet & Software
Location: Millersville, Maryland
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CTM (formerly CallTrackingMetrics) reviews

217 approved reviews, newest moderated first

Lucely C.
Jul 3, 2018
I have used Call Tracking Metrix for 1.5 years!
I have used Call Tracking Metrix for 1.5 years and I have always enjoyed great service; even when there are challenges we are informed and our concerns are reviewed and addressed by their tech support team.
Response from CTM (formerly CallTrackingMetrics)Jul 5, 2018
That's wonderful to hear, thanks for writing this review, Lucely! Our support team works hard to address customers quickly and thoroughly, so we're happy to learn that your experience with them has reflected that. Please continue to reach out if there's anything if our support or customer success teams can help you with.
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Delphin
Jul 3, 2018
Awesome tracking platform
Awesome tracking platform, we have been using it in our small to medium size business going on a few years now. It has transformed how we track calls, monitor advertising effectiveness, call agent scoring and overall has given us the ability to scale call operations like never before. Platform and web interface are super easy to navigate and troubleshoot for even the novice of users. I have referred many peers and colleagues to the platform.
Response from CTM (formerly CallTrackingMetrics)Jul 5, 2018
Thank you so much for taking the time to share your experience with us, Delphin! It's the highest honor to be referred to your colleagues, and we don't take that lightly - we'll do everything we can to continue serving you and your peers for years to come.
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Simon O.
Jul 2, 2018
Excellent client service and product…
Excellent client service and product know how. We run a small to medium sized agency. The folks at Call Tracking really know their stuff and they are very very responsive. It's a pleasure working with them and knowing we have a good partner that is highly integrated into our clients' lead generation experience. Thanks to everyone at CTM for their ongoing support as we grow. Simon Olszewski President - Tru Digital Media
Response from CTM (formerly CallTrackingMetrics)Jul 5, 2018
Thank you so much for taking the time to write us this review. We love to help our customers, and work really hard to make sure we're doing it well, so it's great to see that was reflected in your experiences with our support team. We hope we can remain a good partner to Tru Digital Media for years to come!
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Emmanuel S.
Jul 2, 2018
Great product
Great product, great service!!!
Response from CTM (formerly CallTrackingMetrics)Jul 5, 2018
Awesome, thanks so much Emmanuel!
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C.A.Smith
Jul 2, 2018
Some trouble with hearing on this…
Some trouble with hearing on this system......and calls getting disconnected.
Response from CTM (formerly CallTrackingMetrics)Jul 5, 2018
Hello, and thanks for taking the time to share the feedback. Sorry to hear you've experienced some difficulties around hearing with CTM and calls getting disconnected. Many times we find that these issues are related to network settings, headsets, and even system settings within CTM. Would you be able to submit some call examples of these issues to [email protected] so we can have one of our support technicians investigate? We want to make sure we are improving your experience. I am happy to set up a call as well, just let me know how I can help. Thanks again for the post and hope you have a great rest of the week, Jeremy Wingate Director, Customer Success
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Johan G.
Jul 2, 2018
Great call tracking software and…
Great call tracking software and services team has been very helpful.
Response from CTM (formerly CallTrackingMetrics)Jul 5, 2018
Thank you Johan, It's great to hear that our support team has been helpful for you!
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Tim S.
Jul 2, 2018
Excellent customer service
Excellent customer service. Very user friendly features. Call quality hasn’t been as consist or clear as we had hoped. We are hoping for improvements ASAP. Otherwise, we have enjoyed the product and the company. edit: to the response left from CTM, we have spent much time with tech support, and we have not had a resolution. I implore management to do whatever necessary to improve call quality consistency. We've been told it has to do with the "carrier".
Response from CTM (formerly CallTrackingMetrics)Jul 5, 2018
We really appreciate you taking the time to leave this review, and would love the opportunity to help you resolve your call quality issues. Please send an email with a few details about your issue to [email protected], or call our office at (800) 577-1872 to speak to one of our support team members. Thank you again!
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Robert K.
Jul 2, 2018
Very good company we use their software…
Very good company we use their software all the time. Good technical support as well.
Response from CTM (formerly CallTrackingMetrics)Jul 5, 2018
Thank you for writing us this review, Robert! We are so proud of our support team, and it's great to hear that they've been helpful for you!
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