CTM (formerly CallTrackingMetrics) Reviews | Read Customer Reviews of calltrackingmetrics.com

CTM (formerly CallTrackingMetrics)Reviews of calltrackingmetrics.com

4.0217 reviews
Internet & Software
231 Najoles Rd; Ste 500, Millersville, Maryland

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CTM (formerly CallTrackingMetrics)

About CTM (formerly CallTrackingMetrics)

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI.Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results.Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

CTM (formerly CallTrackingMetrics) (calltrackingmetrics.com) has 217 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: calltrackingmetrics.com
Website: calltrackingmetrics.com
Category: Internet & Software
Location: Millersville, Maryland
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CTM (formerly CallTrackingMetrics) reviews

217 approved reviews, newest moderated first

Ss
Jul 2, 2018
a lot of problems
bad quality, a lot of dropped calls, dropped transfers, moves super slow
Response from CTM (formerly CallTrackingMetrics)Jul 2, 2018
Hello and thanks for the feedback. We are always trying to find ways to improve our customer experiences and it sounds like you are currently having a number of challenges. Would you be open to talking with our support team to help look into these issues with examples? ([email protected]) If I can help to set up the call please let me know as well. We appreciate the opportunity to improve your experience with CTM. Thanks and have a great night, Jeremy Wingate Director, Customer Success
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Ed C.
Jul 2, 2018
Excellent piece of software ★★★★★
Excellent piece of software. Get all the stats you need and the attribution is smart so it will retain callers and their channels. True ROI is unattainable without it. 100% recommend.
Response from CTM (formerly CallTrackingMetrics)Jul 5, 2018
Thank you so much, Ed! We work hard to meet our customer's expectations, and we're so glad that we've hit the mark for you. Thank you for taking the time out to share your experience.
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Mark D.
Jul 2, 2018
Great marketing campaign tracking…
Great marketing campaign tracking features, good call center features, and flexible responsive company.
Response from CTM (formerly CallTrackingMetrics)Jul 5, 2018
Awesome, thank you for taking the time to leave this review, we appreciate it!
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Adam B.
Jul 2, 2018
The interface requires a bit of a…
The interface requires a bit of a learning curve, but once you work through it the software is solid.
Response from CTM (formerly CallTrackingMetrics)Jul 5, 2018
Thanks Adam! We know that our interface can feel a little complex, but we're working on that! In the meantime, please feel free to reach out to our support team with any questions, and check out our training resources! We have a ton of help articles and recorded (and live!) webinars to help our customers succeed. Here's a link to our training page: https://www.calltrackingmetrics.com/training/
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Robert C.
Jul 2, 2018
answered my questions on an efficient…
answered my questions on an efficient manner.
Response from CTM (formerly CallTrackingMetrics)Jul 2, 2018
Glad we were able to help! Thanks, Robert!
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RJ
Jul 2, 2018
Good reporting info
Good reporting info, good service. Getting low on number availability, but overall good company
Response from CTM (formerly CallTrackingMetrics)Jul 5, 2018
Hey RJ! Thank you so much for the review! If you're ever looking for a phone number that you can't find, feel free to request it from our team here. Here's a link to where you can find the request form in the CTM app: https://app.calltrackingmetrics.com/tracking_numbers/order
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Keith N.
Jul 2, 2018
Exellent at the core business model of calls and recording. Lacking usable integration into CRMs .
Lacking usable integration into CRMs . Many times’ clients call from different numbers than the “one” phone number that was originally saved in the Leads object. In addition, many times clients call from work numbers that are a general out bound number for all employees. The current integration model just keeps creating lead objects, which once you convert the initial lead they are actually a client. Must have functionality to make integration usable for many service business/industries is ability to have lookups into CRM from CTM in order to select and append the recordings to the appropriate records. i. Client calls in using cell phone a lead is added to Sales force under cell phone number. ii. Next day same client calls back with land line(home phone) need to attach to existing record and not a new lead as it is same client. iii. Next day same client calls from work number,need to attach to existing record and not a new lead as again same client. If CTM can create better integration would have scored higher.
Response from CTM (formerly CallTrackingMetrics)Jul 2, 2018
Hi Keith, hope you had a great weekend. Thanks for taking the time to provide the feedback in this post. It sounds like we can find some ways to improve your experience, specifically to our CRM integrations. Would you be open to a call with our product team to walk through some detailed examples and to assure we are optimizing CTM with your current CRM version and set up? Please let me know if I can help to facilitate a call or help with anything personally. Thanks and have a great night, Jeremy Wingate Director, Customer Success
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Kfir C.
Jul 2, 2018
great company
great company
Response from CTM (formerly CallTrackingMetrics)Jul 2, 2018
Thanks so much, Kfir!
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