CTM (formerly CallTrackingMetrics)Reviews of calltrackingmetrics.com

Excellent service

Excellent tracking software that greatly helps us know specifically where the best return on investment calls are generated, where to place or not place our marketing dollars and where we need to follow up. The CTM staff is always available and helpful. An outstanding experience all around.

Advertising dollars are maximized with Call Tracking Metrics! It's a wonderful application!

As a small business person I utilize CTM as a “ low cost” alternative for having a toll free number to allow potential CANADIAN clients to connect with me. Sounds good, correct? Well real world experience would suggest otherwise. 98% of the calls I receive are auto dialer spam calls from the USA where I do NO advertising whatsoever as I DO NOT DO BUSINESS IN THE USA. These calls simply deplete my prepayment for CTM and yield ZERO BENEFIT. CTM Help desk has been completely ineffective in coming up with a workaround that actually works. Managing or attempting to manage this issue costs me more than its worth in man hours. Some might suggest that this issue relates to the fact that I am buying in at the lowest price / tier level, however this is not the case as I am aware of large companies spending much more through CTM Who are experiencing similar issues. I would cancel however the toll free number I use is on all my marketing materials.

We've been customers of Call Tracking Metrics for some time now and have been mostly pleased with the product itself. I had an experience with some of the higher-ups several months ago that I was recently reminded of, which prompted me to leave this review. I had an "Office Hour," or a conference call scheduled with Todd Fisher and Bob Graw -- from what I understand, they're pretty important people at CTM. Our company's objective was to integrate CTM with another software app that we also use (called Sitelink), eliminating the need to juggle two separate apps. This is probably something they deal with every day, so I figured it was no big deal. We even had a 3rd party vendor that offered to provide a custom API to facilitate the integration. Well, the Office Hour lasted maybe 5 minutes. Todd in particular, seemed condescending the entire time, questioning what it was that we wanted to accomplish, even though it was pretty clear. Uh, dude, it's your platform -- you tell us how you can make it work. I even mentioned that our vendor (which he knows) would write the API for us, but that appeared to fall on deaf ears. There seemed to be more pressing matters than addressing the needs, let alone entertaining the needs, of a paying client. About a week later, I contacted Bob Graw via email, hoping that initial call was anomalous. Nope. I never heard anything back from Bob. We ended up scrapping the entire idea of merging these two platforms. The thing that bothers me the most is that CTM revolves around customer relationship management, and that it's a tool to help improve customer service and drive sales. None of these things were exhibited during my experience. Ironic if you ask me. I hope the call was at least recorded so they can go back and listen to it, then discern what they could've improved.

3/10 of my calls are distorted and there's static so people calling in can't hear me. Not all calls come through to my phone. The system freezes a lot and shows me logged in but I'm showed as logged out on the supervisor's screen.

Easy to use, reasonably priced, and works well. Great support people!

A truly affordable calling platform that offers real data attribution! It's very easy setup and integrate with other softwares.