CTM (formerly CallTrackingMetrics)Reviews of calltrackingmetrics.com

I have had the most pleasant customer support experience with their new client on-boarding consultant Renz Peneyra. Best service I've received on any platform :)

We had an excellent experience working with James Wicks from professional services for our CTM/Salesforce integration. He was always quick to respond, thoughtful in his problem-solving, and extremely clear in his communication. What impressed me most was how proactive he was in identifying potential challenges and guiding us through them before they became issues. His support made a huge difference in the success of our project.

I was a guest speaker on the Smart Route podcast. What can I say? I loved it from the very first second to the very last one! Andrew did a phenomenal job preparing hyper-personalized questions and guiding the conversation in such a friendly and engaging way that it felt like we’d known each other for ages. I truly believe making guests feel comfortable is a superpower because that’s exactly how you help them switch into sharing mode and genuinely enjoy the conversation.

The team is always professional and knowledgeable, and was able to walk me through porting my number when I had zero experience.

I was a user of CTM many years at an SEO agency and it was quite the powerful at the time. Recently, I had the opportunity to connect with their leadership at a conference and wanted to share my experience. Their team is awesome people and the latest features added to their platform are impressive to see! It was already a good platform in 2018 and now, it's just becoming a powerhouse platform. I appreciate the team for their collaboration in content and more projects to come together!

I’ve had the pleasure of collaborating with the Call Tracking Metrics team on several content initiatives, and I can confidently attest to their deep knowledge and expertise in the field. In addition to their technical strengths, they are approachable, supportive, and generous in sharing best practices. I highly recommend working with Frances, Chris, and their team.

I've got nothing but good things to say about my experience working with CallTrackingMetrics. They are very easy to work with and extremely responsive. They are customer-centric and respond quickly to customer issues, and are always looking to bring the product to the cutting edge. Unlike a lot of companies, the senior leaders are very involved.

We were having issues with our ability to receive calls and contacted the CTM technical support team. WIthin minutes, they were able to identify a change we made in our account and how to correct it. Within 5 minutes of reaching out, we were back in service. Kudos to a wonderful team!