CTM (formerly CallTrackingMetrics)Reviews of calltrackingmetrics.com

This company uses AI to advertise -- if you're so cheap that you have to use AI instead of paying real people, then you're organization must enjoy cutting corners. I wouldn't trust this business with a potted plant -100000/10

I've been a customer of Call Tracking Metrics for nearly a year. Initially the experience was great. Onboarding incredibly helpful. Recently we had an issue with attribution on a new form. I've been communicating with support for 2 weeks and am no closer to having the issue resolved. I respond timely to each request for more information from support. They reply only once a day. Also, they do not allow support to have video calls, which would likely resolve this issue very quickly. This was finally resolved on May 7th, which took 3 weeks.

Support is terrible, very difficult to get any help at all. And when you try to port a number out to a different carrier, they delay and block you endlessly. Do NOT Trust them.

If I could give zero stars, I would. The customer service team is completely unhelpful and lacks the knowledge or skills needed to resolve issues effectively. On top of that, there’s a new bug almost every month, sometimes more often. As someone who uses CTM for multiple clients, troubleshooting has become an absolute nightmare.

I really liked the options of call tracking at first, but when I got going with it, some of the functions didn’t work obviously maybe I need to be more of a software engineer, but my main problem is once I tried to leave them going on seven months without my numbers being ported over that’s just crazy!!! So frustrated

worst service for india

I have been using CTM for a few months now. Since day 1 when Jason enrolled me, it has been solid issues. Every time you reach out for help, they make you feel like a bother. I was promised things that they failed to deliver still to this day. They tell me daily that there are other "priority issues" that trump my "request" yet the only reason i agreed to pay the $299 monthly was b/c this feature was going to be ready... lies... Frank dodges calls and he is the "supervisor". Todd talks down to you like you are his servant. When you try to explain to him what the issues are, his remarks are "Life isnt simple, and neither is our software". Sadly they do not care about anyone else but themselves clearly, which spells out a great plan for disaster. I had hoped to resolve the MANY issues, without having to resort to leaving my experience about this company on the web. But after being left with no other options, I at least hope to save someone else they terrible headache I encounter DAILY with this company.

As a small business person I utilize CTM as a “ low cost” alternative for having a toll free number to allow potential CANADIAN clients to connect with me. Sounds good, correct? Well real world experience would suggest otherwise. 98% of the calls I receive are auto dialer spam calls from the USA where I do NO advertising whatsoever as I DO NOT DO BUSINESS IN THE USA. These calls simply deplete my prepayment for CTM and yield ZERO BENEFIT. CTM Help desk has been completely ineffective in coming up with a workaround that actually works. Managing or attempting to manage this issue costs me more than its worth in man hours. Some might suggest that this issue relates to the fact that I am buying in at the lowest price / tier level, however this is not the case as I am aware of large companies spending much more through CTM Who are experiencing similar issues. I would cancel however the toll free number I use is on all my marketing materials.