CTM (formerly CallTrackingMetrics) Reviews | Read Customer Reviews of calltrackingmetrics.com

CTM (formerly CallTrackingMetrics)Reviews of calltrackingmetrics.com

4.0217 reviews
Internet & Software
231 Najoles Rd; Ste 500, Millersville, Maryland

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CTM (formerly CallTrackingMetrics)

About CTM (formerly CallTrackingMetrics)

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI.Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results.Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

CTM (formerly CallTrackingMetrics) (calltrackingmetrics.com) has 217 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: calltrackingmetrics.com
Website: calltrackingmetrics.com
Category: Internet & Software
Location: Millersville, Maryland
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CTM (formerly CallTrackingMetrics) reviews

Showing 20 reviews with 3 stars · Clear filters

Warren
Jul 3, 2018
Lot's of call quality issues
Lot's of call quality issues. Sometimes at very busy periods. Kills sales. I'm leaning towards a 2.5. Whenever an issue is reported and its a hassle to do, the reply is basically, everything looks fine; please document all examples, send them, ... "well we don't see anything wrong" ... did CTM listen to the calls? Often it happens at certain times of day ... frustrating to jump through the hoops of registering a complaint - a reoccurring, nearly constant one in the middle of a busy day, just to get - everything looks fine here etc ... pretty much given up on calling attention to the issue bc its as frustrating, or more so, than the issue , fyi, since you asked. Thank you
Response from CTM (formerly CallTrackingMetrics)Jul 5, 2018
Hi Warren, and thanks for the review. I'm sorry to hear that we haven't been able to resolve the issues that you're experiencing. I would like to personally get involved to see if there is more we can do to fully investigate the issue and to assure we're getting you the resolution you're looking to get out of contacting us. Would you be open to a call with me directly? Please let me know how I can help any further and hope you have a great rest of the week, Jeremy Wingate Director, Customer Success
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C.A.Smith
Jul 2, 2018
Some trouble with hearing on this…
Some trouble with hearing on this system......and calls getting disconnected.
Response from CTM (formerly CallTrackingMetrics)Jul 5, 2018
Hello, and thanks for taking the time to share the feedback. Sorry to hear you've experienced some difficulties around hearing with CTM and calls getting disconnected. Many times we find that these issues are related to network settings, headsets, and even system settings within CTM. Would you be able to submit some call examples of these issues to [email protected] so we can have one of our support technicians investigate? We want to make sure we are improving your experience. I am happy to set up a call as well, just let me know how I can help. Thanks again for the post and hope you have a great rest of the week, Jeremy Wingate Director, Customer Success
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Keith N.
Jul 2, 2018
Exellent at the core business model of calls and recording. Lacking usable integration into CRMs .
Lacking usable integration into CRMs . Many times’ clients call from different numbers than the “one” phone number that was originally saved in the Leads object. In addition, many times clients call from work numbers that are a general out bound number for all employees. The current integration model just keeps creating lead objects, which once you convert the initial lead they are actually a client. Must have functionality to make integration usable for many service business/industries is ability to have lookups into CRM from CTM in order to select and append the recordings to the appropriate records. i. Client calls in using cell phone a lead is added to Sales force under cell phone number. ii. Next day same client calls back with land line(home phone) need to attach to existing record and not a new lead as it is same client. iii. Next day same client calls from work number,need to attach to existing record and not a new lead as again same client. If CTM can create better integration would have scored higher.
Response from CTM (formerly CallTrackingMetrics)Jul 2, 2018
Hi Keith, hope you had a great weekend. Thanks for taking the time to provide the feedback in this post. It sounds like we can find some ways to improve your experience, specifically to our CRM integrations. Would you be open to a call with our product team to walk through some detailed examples and to assure we are optimizing CTM with your current CRM version and set up? Please let me know if I can help to facilitate a call or help with anything personally. Thanks and have a great night, Jeremy Wingate Director, Customer Success
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Magnum
Jul 2, 2018
CallTrackingMetrics who?
I have absolutely no idea who idea who "CallTrackingMetrics" is, but they sent me an email asking for a review, so here you go.
Response from CTM (formerly CallTrackingMetrics)Jul 2, 2018
Hello and thanks for the review. If we can help with anything down the road, please let us know. Thanks again and have a great week, Jeremy Wingate Director, Customer Success
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Kenny G.
Jul 2, 2018
When reviewing calls coming from my…
When reviewing calls coming from my side, there are many times the other side cannot hear me. I have tried with numerous headsets to the same results.
Response from CTM (formerly CallTrackingMetrics)Jul 2, 2018
Hi Kenny and thanks for the review. We're sorry to hear that you've seen issues with people hearing you while using CallTrackingMetrics. Would you be open to sharing some of the call samples that experienced this issue, so we can help to troubleshoot and resolve? Please let me know how I can help. Thanks and have a great night, Jeremy Wingate Director, Customer Success
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Adam L.
Jun 26, 2018
Features malfunction- The zip code…
Features malfunction- The zip code routing often does not function (less than 50% successful).
Response from CTM (formerly CallTrackingMetrics)Jun 27, 2018
Hi Adam, and thanks for the review. We're sorry that you're experiencing issues with the zip code routing within CTM. If you are available to review the set up and issues with our technical support team we would like to help investigate and resolve the issues. They can be reached at [email protected] or you can let me know and I can help to coordinate a call. Please let us know how we can help. Thanks again and hope it's a great rest of the week, Jeremy Wingate Director, Customer Success
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Lily T.
Jun 26, 2018
Really user friendly
Really user friendly, though the billing is not quite on point as I am working in a business where all spending must be detailed and equivalent to the amount charged (here it is not the case).
Response from CTM (formerly CallTrackingMetrics)Jun 26, 2018
HI Lily and thanks for the feedback and for taking the time to write the review. Would you be open to a call so I can learn more about your challenges with Billing in CallTrackingMetrics? We are always wanting to get better at what we do, and I would love to learn more so we can hopefully help. Please let me know if you are open to a call and I hope it's a great week. Thanks again, Jeremy Wingate Director, Customer Success
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Bankiew K.
Jun 26, 2018
Still there is a breaking down of…
Still there is a breaking down of hearing the voice..
Response from CTM (formerly CallTrackingMetrics)Jun 26, 2018
Hello Ban, Thank you for your feedback. We really appreciate your thoughts. If you send some details about what is happening to [email protected], someone from my team will look into it right away. Please include 3 recent call examples if you know them.
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