CTM (formerly CallTrackingMetrics) Reviews | Read Customer Reviews of calltrackingmetrics.com

CTM (formerly CallTrackingMetrics)Reviews of calltrackingmetrics.com

4.0217 reviews
Internet & Software
231 Najoles Rd; Ste 500, Millersville, Maryland

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CTM (formerly CallTrackingMetrics)

About CTM (formerly CallTrackingMetrics)

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI.Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results.Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

CTM (formerly CallTrackingMetrics) (calltrackingmetrics.com) has 217 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: calltrackingmetrics.com
Website: calltrackingmetrics.com
Category: Internet & Software
Location: Millersville, Maryland
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CTM (formerly CallTrackingMetrics) reviews

217 approved reviews, newest moderated first

Kati
Nov 14, 2017
Tracks calls seamlessly
Tracks calls seamlessly - shows where the lead came from
Response from CTM (formerly CallTrackingMetrics)Nov 15, 2017
Thanks, Kati! We are glad you are finding success with our attribution data!
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Love
Nov 14, 2017
Not that user-friendly
Not that user-friendly. Needs more improvement with the system. Different issues arising most of the times and some of them are still unresolved and ongoing. Support is not that responsive too.
Response from CTM (formerly CallTrackingMetrics)Nov 16, 2017
We appreciate the candid feedback. We are always working to improve our support response and how quickly we can react to issues people are having. We will keep at it. If you have any specific issues you want to mention, that would be super helpful.
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JC D.
Nov 14, 2017
Great service
Great service. Very happy.
Response from CTM (formerly CallTrackingMetrics)Nov 15, 2017
Thank you!
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Gerard
Nov 14, 2017
Customer Service is Lacking
The core technology is very good, but trying to get in touch with someone for issue resolution, account strategy, integration, or general support is very difficult. If a Call Tracking client is spending thousands of dollars per month my expectation is that the client would receive account management services. It should be easier to conduct more business.
Response from CTM (formerly CallTrackingMetrics)Nov 16, 2017
Great point. We have our general support team and are in the process of expanding that to accommodate our fast growing customer base and building out a client success team. In the interim, if you want to talk about anything in particular, feel free to call in and ask for Laure and reference this review, I would be happy to help.
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Michael
Nov 13, 2017
Update: Fixed with updated app - the phone app is terrible
Update: the new updated apps is working now; Thank You. the phone app is terrible, you can't make calls and they don't seem to care. also they keep telling us that they're working on fax support; well its been two years of working on the phone app and fax support.
Response from CTM (formerly CallTrackingMetrics)Feb 28, 2018
Hi Michael, We hear you - we agree that the last version of our app was sorely lacking. That's why we've completely rebuilt it since you left this review! Please download the new version from the app store, and let us know what you think.
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Mitchell W.
Nov 13, 2017
Great platform, easy to use!
We have been using the platform for over 2 years and our customers love the flexibility. Super easy to use, and customer support is great as well!
Response from CTM (formerly CallTrackingMetrics)Nov 15, 2017
Thank you for the review, Mitchell. We appreciate your business and our customer support team is always here if you need them!
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George K.
Nov 13, 2017
Call Tracking Metrics needs tight …
Call Tracking Metrics needs tight integration with Facebook Ads. We're thrilled with the new Bing Ads offline conversion integration and see that Facebook Ads could be implemented in a similar way. Update: I just changed my review from 4 stars to 5 stars. Call Tracking Metrics responded to my review and they have already been working on exactly what we requested!
Response from CTM (formerly CallTrackingMetrics)Nov 15, 2017
Thank you for the feedback, George. We agree, and are working closely with the Facebook team to extend our offerings. We will send an announcement once available, so stay tuned!
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Matthew
Nov 13, 2017
Awesome Service
Call Tracking Metrics is everything we need in a call tracking service! Thanks for everything!
Response from CTM (formerly CallTrackingMetrics)Nov 15, 2017
Thank you, Matthew!
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