CTM (formerly CallTrackingMetrics) Reviews | Read Customer Reviews of calltrackingmetrics.com

CTM (formerly CallTrackingMetrics)Reviews of calltrackingmetrics.com

4.0217 reviews
Internet & Software
231 Najoles Rd; Ste 500, Millersville, Maryland

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CTM (formerly CallTrackingMetrics)

About CTM (formerly CallTrackingMetrics)

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI.Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results.Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

CTM (formerly CallTrackingMetrics) (calltrackingmetrics.com) has 217 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: calltrackingmetrics.com
Website: calltrackingmetrics.com
Category: Internet & Software
Location: Millersville, Maryland
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CTM (formerly CallTrackingMetrics) reviews

217 approved reviews, newest moderated first

Bruce M.
Mar 9, 2018
Quick competent support
Quick response. Knowledgeable. Solution oriented. Friendly. Caring.
Response from CTM (formerly CallTrackingMetrics)Mar 9, 2018
Thank you for the kind words Bruce.
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Michael L.
Jan 12, 2018
Great Platform. Great People.
Call Tracking Metrics as a platform is amazing and is only matched by the incredible staff that support their clients. Taking the time to leave this review is inspired by the experience I had with Kara - I truly appreciate her going the extra mile to answer all of my questions. I highly recommend CTM!
Response from CTM (formerly CallTrackingMetrics)Jan 12, 2018
We are thrilled to hear that you had a great experience with Kara! Thank you for taking the time to leave a review, we really appreciate it.
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Athalia N.
Jan 10, 2018
Best Support Team I've Ever Encountered
Call Tracking Metrics has the best support team I've ever encountered. They are all HUMAN and knowledgeable about the software. If there is something you need done, they work to understand what it is you're trying to accomplish and help you to do it--FAST. I always receive solutions to my questions within 5 minutes, or at least a response that they'll be with me soon. I wish all my support experiences could be like the way Call Tracking Metrics has theirs.
Response from CTM (formerly CallTrackingMetrics)Jan 10, 2018
Thank you, Athalia! It's been a pleasure to serve you, and we really appreciate your feedback!
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Janet D.
Nov 27, 2017
Review
Great tool and easy to use.
Response from CTM (formerly CallTrackingMetrics)Nov 27, 2017
Thank you for the 5-star review!
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Marissa Katrin M.
Nov 26, 2017
I have been using Call Tracking Metrics …
I have been using Call Tracking Metrics for around 5 years years. As a digital media company I have used CTM for to track my clients digital marketing campaigns and to make more informed decisions on what is working and what is not working. I have also used it for my company, The Treatment Specialist, website which has helped me closely track productivity on all campaigns and track ROI.
Response from CTM (formerly CallTrackingMetrics)Nov 27, 2017
Thank you for being a valued customer and for taking the time to leave a detailed review of the platform. We are thrilled that you have been using CallTrackingMetrics for over 5 years to provide additional value to your clients and track your campaign performance/ROI!
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Jackie A.
Nov 26, 2017
Not overly happy with the service
Numbers are easy to get - except for true 800 numbers. We have had some serious challenges in numbers not working - working at one moment and then dropping off for no reason with no notice. Wasted advertising dollars with no sense of urgency to get them fixed or compensate us for the lost investment and revenue. System online is just ok, but should be able to do a lot more. Some things in the reporting tool make no sense, like reporting call volume by highest number instead of showing call volume by hour which is how you need to read this.
Response from CTM (formerly CallTrackingMetrics)Nov 28, 2017
Thank you for your feedback Jackie, we appreciate it. We do have access to 800 numbers and we would be happy to order them for you. They are special order but usually we can turn them around in a week or two. You can submit a request through our support team at [email protected] if you don't see any in inventory. We are sorry you felt like we didn't apply urgency to your number issue. Taking a quick look at your case, it looks like it was escalated very highly in our organization but its good feedback to make sure we let you know how seriously we take an issue like that. We are actively working on new reporting so stay turned, think you will like whats coming. In the interim, please let us know if we can be of assistance in any way. We value you and appreciate this feedback.
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Igor
Nov 25, 2017
Great platform call tracking and more
Great platform call tracking and more
Response from CTM (formerly CallTrackingMetrics)Nov 27, 2017
Thank you, Igor.
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António C.
Nov 23, 2017
Pretendo rescindir o contrato já este …
Pretendo rescindir o contrato já este mês com a vossa empresa
Response from CTM (formerly CallTrackingMetrics)Nov 28, 2017
Hello Antonio- We are sorry to hear that. Please contact us to let us know how we can be of assistance: [email protected] Happy to help.
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