CTM (formerly CallTrackingMetrics) Reviews | Read Customer Reviews of calltrackingmetrics.com

CTM (formerly CallTrackingMetrics)Reviews of calltrackingmetrics.com

4.0217 reviews
Internet & Software
231 Najoles Rd; Ste 500, Millersville, Maryland

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CTM (formerly CallTrackingMetrics)

About CTM (formerly CallTrackingMetrics)

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI.Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results.Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

CTM (formerly CallTrackingMetrics) (calltrackingmetrics.com) has 217 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: calltrackingmetrics.com
Website: calltrackingmetrics.com
Category: Internet & Software
Location: Millersville, Maryland
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CTM (formerly CallTrackingMetrics) reviews

217 approved reviews, newest moderated first

Rafael T.
Nov 13, 2017
Fantastic!!
Fantastic!!
Response from CTM (formerly CallTrackingMetrics)Nov 15, 2017
Thank you, Rafael!
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Sam W.
Nov 13, 2017
Best tracking services
Best tracking services, best response time and most importantly you can add features of your choice. Loving this technology
Response from CTM (formerly CallTrackingMetrics)Nov 15, 2017
Thanks, Sam. No one business is exactly the same, so we like to provide our customers with fully customizable features to support their workflow. We are so happy that you are loving the service!
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Dean S.
Nov 13, 2017
Strongly Recommend CallTrackingMetrics.com
I have worked with CallTrackingMetrics.com going on 3 years now. Amazing platform that has helped scale my clients in some cases over 1000% growth. The platform gives you complete control over tracking your marketing efforts, and provides you will all the technology you need to run a call center, including a completely virtual one if you need. And, the CTM support team is very responsive and helpful. I highly recommend CalltrackingMetrics.com.
Response from CTM (formerly CallTrackingMetrics)Nov 15, 2017
Thank you for being a long-time, valued customer, Dean. We appreciate your business and are thrilled that CTM is providing you with all of the tools you need to scale your business and effectively manage your calls.
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Bryan K.
Nov 13, 2017
Terrible support.
Terrible support.
Response from CTM (formerly CallTrackingMetrics)Nov 15, 2017
Hello Bryan, We welcome your feedback. I'd like to look into how we can improve your experience. If you can be so kind, please share your pain points with me so I can address our shortcomings?
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Josh B.
Nov 13, 2017
Customer support staff is very helpful …
Customer support staff is very helpful and responsive. Follow through on trouble tickets is a big improvement from our previous provider. There have been a few glitches here and there, but very minor and everything has been resolved quickly.
Response from CTM (formerly CallTrackingMetrics)Nov 15, 2017
Thanks for taking the time to review the platform, Josh! Please know that our support team and engineers are here to help if you experience any issues.
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Barry C.
Nov 13, 2017
I'm not a huge fan of this service
I'm not a huge fan of this service. it's not stable, a lot of cut-offs, it's a bandwidth hog and overall more time consuming than helping me at work. Sorry, but you guys need to seriously improve this system.
Response from CTM (formerly CallTrackingMetrics)Nov 20, 2017
HI Barry- Thank you for letting us know and I am sorry about this experience. We'd love to learn more about what's happening and if we can make some adjustments to help. We dont hear this very often so Im wondering if there is a configuration setting we could perhaps tweak in your account to make it more efficient. Our team is available at 1-800-577-1862 to help or at [email protected]
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Christopher S.
Nov 13, 2017
Great call tracking platform
Great call tracking platform. Smart people, great customer service and reasonable rates. Highly recommended
Response from CTM (formerly CallTrackingMetrics)Nov 15, 2017
Thanks, Christopher!
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Kathy G.
Nov 13, 2017
Need to be able to able to contact …
Need to be able to able to contact someone in regards to fixing issues. Everytime we have a problem we cant get the help we need to fix it. It doesn't let us add leads. It glitches. Would like to be able to make changes so it runs better for us.
Response from CTM (formerly CallTrackingMetrics)Nov 16, 2017
Hello Kathy, Thanks for your feedback. I'm sorry that you're having a bad experience. I want to improve that for you. We have three methods for contacting our support team. You can call 800-577-1872 and press 2 to be routed to a Support Engineer. This is the channel to use for the most vital issues. You can also access our live chat from the Help Menu within the program. These live support channels are answered from 7:30 a.m. to 7:30 p.m. in the US eastern time zone. You can also send an e-mail any time of the day to [email protected]. This is typically used for routine technical support issues and inquiries. We will reply within a business day. Please reach out to us. We'd like to know how we can help you get the most out of CallTrackingMetrics.
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