Disappointed
Questionable Reporting and No Follow-Up
I inherited this account from a prior agency. I'm not sure I trust the results. The reports keep showing phone numbers that aren't currently published anywhere. Also, I've test called a few numbers and got a busy signal. When I asked CTM about these issues they told me they didn't see any issues on their end. And, look at their response below... always a user error. The idea that someone would have the numbers saved is ridiculous. Perhaps if it were one or two calls, sure. But this is multiple calls and all "NEW" calls not repeat.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Troubleshooting via messaging back and forth is not the best way to solve the problem. We would be more than happy to discuss your use case and try to come to a resolution. You can chat in, call or email me (Meghan) at [email protected] Hello! Our sales team would be more than happy to walk you through our platform and review your account to see if there are any misconfigurations. If you are hearing a busy signal on tracking numbers that are passing to a receiving number that could be an issue with your current phone provider. As far as the numbers that are not published anymore, a client may still have that number in their mobile device or stored somewhere, hence the calls still coming in on those numbers. If you would like to schedule a demo to learn more, please email [email protected] Thanks!