CTM (formerly CallTrackingMetrics) Reviews | Read Customer Reviews of calltrackingmetrics.com

CTM (formerly CallTrackingMetrics)Reviews of calltrackingmetrics.com

4.0217 reviews
Internet & Software
231 Najoles Rd; Ste 500, Millersville, Maryland

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CTM (formerly CallTrackingMetrics)

About CTM (formerly CallTrackingMetrics)

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI.Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results.Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

CTM (formerly CallTrackingMetrics) (calltrackingmetrics.com) has 217 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: calltrackingmetrics.com
Website: calltrackingmetrics.com
Category: Internet & Software
Location: Millersville, Maryland
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CTM (formerly CallTrackingMetrics) reviews

217 approved reviews, newest moderated first

FLIP.MODE.FPV
Jun 25, 2018
69 Stars
69 Stars are more than 10 characters
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GMX
Jun 25, 2018
Great integration with other platforms
Great integration with other platforms. Simple and easy to use.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Thank you!
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RC
Jun 25, 2018
Calls are dropped often
Calls are dropped often. When transferring calls, no notification that call was transferred. Sometimes, system won't even allow me to answer the phone. I am recommending we look into another service.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Hello and thanks for the review. I'm sorry to hear of the issues you're experiencing. It sounds like you're having some technical issue that are often resolved via a network test and system settings review with one of our Technical Support Engineers. If you would be open to having us look into the issues further please let us know by contacting our support team at [email protected] or by letting me know directly. I'd be happy to help and coordinate a call. Thanks again for the feedback, RC, and we hope we can help to improve your experience. Jeremy Wingate Director, Customer Success
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Aaron W.
Jun 25, 2018
I highly recommend CTM
I highly recommend CTM, I've used Marchex and CallRail in the past. We moved to CTM for price and organizational purposes. I think improvements can definitely be made, but overall we've been very happy.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Thanks so much, Aaron! We really appreciate your feedback, and would love to be of more service to you, so if you have a minute please let us know how you'd improve our product by sending a quick message to [email protected].
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Brandon A.
Jun 25, 2018
Horrible
Horrible software
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Brandon, Thank you for your feedback. I'm sorry to hear that you did not have a good experience with our platform. I would like to learn more if you have a moment. Please email [email protected] and I will certainly share with our team. Thank you, Meghan
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Mike S.
Jun 25, 2018
Call tracking metrics is the one system…
Call tracking metrics is the one system that gives me all the tools, resources, and guidance I need to serve my clients.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
We are constantly trying to add new functions and enhance our current features, so it's wonderful to hear that CallTrackingMetrics is such a useful tool for your business. Thank you so much for writing this review, Mike!
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Hanan Av Z.
Jun 25, 2018
CallTrackingMetrics is the best there is out there in the Call Tracking business.
CallTrackingMetrics is the best there is out there, in the Call Tracking business! Starting with call quality, to huge amount of features, availability of phone numbers in various countries , lots of built in and custom integrations, accuracy algorithms and a sharp, yet polite support team.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Awesome, we are thrilled to hear that, Hanan! Thank you so much for taking the time to leave this review.
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Ty
Jun 25, 2018
Difficult to use
Difficult to use. Should be far more simple. But it works and it is dependable.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Hello Ty, Thanks so much for your feedback! We are consistently enhancing our software to be even more robust and provide solutions for our clients. At times, these feature sets can make the configuration a bit more challenging. Please reach out to our technical support team anytime you have a question they are available via chat, email or phone. Thanks again!
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