CTM (formerly CallTrackingMetrics) Reviews | Read Customer Reviews of calltrackingmetrics.com

CTM (formerly CallTrackingMetrics)Reviews of calltrackingmetrics.com

4.0217 reviews
Internet & Software
231 Najoles Rd; Ste 500, Millersville, Maryland

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CTM (formerly CallTrackingMetrics)

About CTM (formerly CallTrackingMetrics)

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI.Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results.Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

CTM (formerly CallTrackingMetrics) (calltrackingmetrics.com) has 217 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: calltrackingmetrics.com
Website: calltrackingmetrics.com
Category: Internet & Software
Location: Millersville, Maryland
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CTM (formerly CallTrackingMetrics) reviews

217 approved reviews, newest moderated first

Danny
Jun 25, 2018
Our agency uses Call Tracking Metrics…
Our agency uses Call Tracking Metrics and we are very happy with how it works.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
That's great, thank you Danny!
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Cliff A.
Jun 25, 2018
Frank always has our best interests in…
Frank always has our best interests in mind. Unlike many other experts we've done business with over the years, Frank"s strategy and pro-active attitude always results in very good ROI for our group of businesses.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
We couldn't agree more, Frank is such an asset to our team! He's always working hard to provide excellent support. We'll be sure to pass on your feedback! Thank you so much for taking the time to write this review, Cliff.
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Nasir A.
Jun 25, 2018
Like the service
Like the service. Highly recommended.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
We really appreciate the recommendation, Nasir! Thank you for leaving a review!
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Ellen Mitchell - Aasen Heating & C.
Jun 25, 2018
Great help getting our account set up
Great help getting our account set up. The rep took time to answer questions, and helped us to understand the many features available to help us track our results.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Awesome to hear this! Thank you, Ellen!
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Yad J.
Jun 25, 2018
Great customer support for a great…
Great customer support for a great product - very helpful and responsive!
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Thanks for the 5-star review, Yad!
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Brittany W.
Jun 25, 2018
User-friendly and very convenient.
User-friendly and very convenient.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Thanks, Brittany!!
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Dean S.
Jun 25, 2018
CallTrackingMetrics.com (CTM) is by far…
CallTrackingMetrics.com (CTM) is by far the best call tracking and management platform in the market place today. It not only has call tracking and management, but a full blown call center platform. You can run both a hard center or virtual center. Integrations is thier specialty as well, including a direct integration to Saleforce which is critical for my implementations. You want to scale your business with an integrated direct response marketing plan, calltrackingmetrics.com is the solution.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Dean, thanks for taking the time to review the platform. Customer success is our top priority and we always appreciate the feedback! Please let us know if there's anything we can do to improve your experience with CTM, and thanks again for the thoughtful response.
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LO
Jun 25, 2018
Its a miracle when CTM has no issues…
Its a miracle when CTM has no issues for the day which I have yet to witness. It's constantly either taking me off of accepting calls, not ringing when I am not accepting calls, doesn't let us transfer in-house calls or a combination of these.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Hello and thanks for taking the time to post the review. We're sorry to hear of the issues you've experienced. Our technical support team is available to help look into issues with your status and to review settings and any other areas that might be taking you off of accepting calls, etc. Feel free to contact them directly at [email protected]. If I can help to schedule a call or look into these further as well, please let me know. Thanks again and hope you have a nice rest of the week. Jeremy Wingate Director, Customer Success
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