CTM (formerly CallTrackingMetrics) Reviews | Read Customer Reviews of calltrackingmetrics.com

CTM (formerly CallTrackingMetrics)Reviews of calltrackingmetrics.com

4.0217 reviews
Internet & Software
231 Najoles Rd; Ste 500, Millersville, Maryland

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CTM (formerly CallTrackingMetrics)

About CTM (formerly CallTrackingMetrics)

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI.Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results.Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

CTM (formerly CallTrackingMetrics) (calltrackingmetrics.com) has 217 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: calltrackingmetrics.com
Website: calltrackingmetrics.com
Category: Internet & Software
Location: Millersville, Maryland
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CTM (formerly CallTrackingMetrics) reviews

217 approved reviews, newest moderated first

Stanley S.
Jun 25, 2018
Awesome but it have bugs.
It's awesome system, but for 2 years of experience every single day I experiencing bugs =( I love system, just works not well and new upgrades which was recently done, only slowed down performance.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Thanks for the review Stanley, we appreciate the feedback. And, thanks for being a customer the past two years! We are constantly enhancing our software and creating new features for customers. With that in mind we want to make sure we are not slowing down your performance. If you are still seeing performance issues please contact us at [email protected] so we can trouble shoot for you. Please let me know if I can help out as well. Thanks again Stanley, and have a great week, Jeremy Wingate Director, Customer Success
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Tracy M.
Jun 25, 2018
I have a very hard time hearing…
I have a very hard time hearing customers.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Hi Tracy and thanks for the review. The sound quality could be a number of things from headsets, to network, to settings, to something in CallTrackingMetrics. We would love to look into this further for you if you would be open to sending in specific details to [email protected] or by letting me know directly. Thanks for your business Tracy, and we look forward to improving your experience with CallTrackingMetrics, Jeremy Wingate Director, Customer Success
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Vikram S.
Jun 25, 2018
Good service
Good service, reliable and responsive support
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Thank you so much, Vikram, for taking the time to write this review. We really appreciate your feedback!
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Bob H.
Jun 25, 2018
Timely and well communicated
Timely and well communicated
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Thanks, Bob! Glad you're enjoying the platform!
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Torben H.
Jun 25, 2018
Awesome customer service
Awesome customer service. The software is still a little bit buggy..
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
We work very hard to provide the best customer service, so we really appreciate your review! That said, we'd love to hear what bugs you're experiencing so that we can correct any issues you're having. Please send a message to [email protected] if you have a few minutes to share. Thank you!
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Tony P.
Jun 25, 2018
Great call tracking service!
Great call tracking service!
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Thanks Tony! That's great to hear!
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Randy T.
Jun 25, 2018
Too many issues with two of three…
Too many issues with two of three users. One has completely chosen not to utilize the system and trying out another for them. Another user hasn't had many issues and continues to use system.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Hello Randy, Thank you for your feedback. We do appreciate it. If you would kindly send an e-mail message to [email protected] with the details of your issues, I'll have one of the members of our support team start working towards a resolution. Best, Frank Roberts
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Andrew
Jun 25, 2018
Been a client for a few years
Been a client for a few years. I enjoy the system and its the right solution for my business. The system has numerous options available that allows us to customized certain features that aren't available to many of their competitors.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Thanks for taking the time to write this review! We really appreciate you being a loyal customer for so long, and are working hard to continue improving our platform. If there's anything we can do to enhance your experience with us, please email [email protected].
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