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CallonDoc (callondoc.com) has 7,217 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
callondoc.com
Website
callondoc.com
Category
Clinics
Location
Dallas, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
UTI symptoms came on late in the evening. Downloaded the app and completed the requested info. Paid a little extra for an expedited response. Was able to pickup an antibiotic Rx at a local 24 hour pharmacy within the hour. I am a very grateful and satisfied customer.
Response from CallonDocSep 24, 2024
Hello, Thank you for sharing your experience with us! We are really glad to know that we are able to assist you with the prescription you need and that you are satisfied with our services. We are also grateful for your trust and mostly the opportunity you have given us. If you need any assistance in the future, please do not hesitate to reach out to us again. We're here to help and want to make sure that you receive the best possible care! - GB
DI
Disappointed
I was initially hesitant to use an…
I was initially hesitant to use an online prescription service, particularly after reading the reviews. However, with the rise of telehealth since COVID, I decided to give it a try, as I needed a prescription renewal and am currently waiting for an appointment with my primary care physician. I have been taking this medication for several years and provided all the requested information, including answering an additional 13 questions after my initial request.
After going through this entire process, I was informed that the medication could not be prescribed unless I was in therapy or had a psychiatrist’s prescription. This felt quite unreasonable to me, as my regular physician has prescribed this medication for years.
What brings me to write this review is the frustration and stigma that individuals dealing with mental health issues already face. Having to repeatedly explain one’s medical history can be both embarrassing and discouraging, and being treated as if I were seeking a controlled substance or misusing medication only adds to that discomfort.
What I find particularly frustrating is that your service advertises prescriptions for weight loss, with the very same active ingredient as the medication I need. It feels as though, had I claimed weight loss as my goal, I might have avoided wasting $40 and nearly 5 hours. I would have understood being denied if your service didn’t prescribe medications containing this ingredient at all, but given that you do, the situation seems inconsistent and disheartening.
I recognize that mental health treatment and weight loss prescriptions serve different purposes, but this experience has left me feeling disappointed with the process.
Response from CallonDocSep 24, 2024
Hello,
This is Gervin, one of the support staff here at Call-On-Doc.
I tried calling twice earlier to check if you might have any questions or concerns that we can still assist you with before processing the cancellation and refund for your recent visit with us.
We sincerely apologize for any inconvenience this may have caused you and hope that the message from our medical provider via the help desk in your Call-On-Doc account answers your concern regarding the prescription request.
Thank you once again for your time, and please do not hesitate to let us know if there's anything else that we can assist you with.
Please know that we are still here if you need our assistance in the future.
DJ
Diane J M.
First time!! WORTH IT!
First time using an online health service!! Decided to try this particular company due to the reviews. I went to my primary doctor who couldn't prescribe a certain medication due to the fact she wasn't a dermatologist. I didn't want to drive in for a consultation for a medication I knew I needed and used before, so decided to give this a shot (explained my situation in detail). To my pleasant surprise, my request was answered in 14 minutes!! Depending on the complexity of the situation, it may take more reviewing so no guarantees, but especially for straightfoward cases its definitely worth it - saves a whole day and lots of money.
Response from CallonDocSep 14, 2024
Thank you for sharing your experience, Diane! We’re thrilled to hear that you found our service efficient and helpful. We’re glad we could assist you promptly and save you time and money. If you need any further assistance, feel free to reach out. Thanks for choosing us! -RP
BE
ben
Misunderstood the subscription model, Support Team Answered Me
I initially misunderstood one of their offers associated with the subscription based service, but after talking to support my questions and concerns were answered and solved within the week. Excellent support staff. 5 stars.
Response from CallonDocSep 13, 2024
Hello Ben,
This is Gervin, one of the support staff at Call-On-Doc.
We are truly sorry for any inconvenience this may have caused. Your concern has been carefully reviewed by our subscription team and I want to assure you that we are here to assist you in resolving your concern. Please know that we take all feedback seriously as it also helps us improve our services.
We'd also like to let you know that an update has been sent through the help desk in your Call-On-Doc account. Kindly allow up to 3 business days for the refund review, our billing team will keep you informed of any updates.
If you have any questions or are in need of further assistance, please do not hesitate to reach out to us.
Again, we sincerely apologize for any inconvenience. We highly appreciate your patience and understanding.
RG
Robert G.
STILL cannot order
Joyce told me to go to a page that she sent. That page too, is unavailable. My patience is wearing thin and I feel that I am getting a purposeful runaround.
I am about too go to the BBB and report these problems with call on doc.
I notice that call on doc seems to spend money to keep bad reviews from coming up. I have been a business owner for over 40 years and have never availed myself of these services as I always treated my customers with respect and always took care of any problems right away. I didn't need this protection.
I REALLY need to order my 3 month rx refills.
Bb
Response from CallonDocSep 8, 2024
Hello Robert,
I apologize for any inconvenience you've experienced. I'll be more than happy to thoroughly investigate your refill concerns to ensure they are addressed. Unfortunately, I wasn't able to access your chart through your Trustpilot account. I've sent a request via Trustpilot for your Call-On-Doc registered email so I can contact you directly and personally address your concerns. Kindly respond to the Trustpilot request so I can assist further.
You may also send me a message through your patient dashboard, and I will personally address the issue. My name is Rachel. Alternatively, you can send a secure email to [email protected] with your pertinent information.
Again, I apologize on behalf of the team. Allow me to step in and resolve this matter for you.
RH
Rick H.
Out of Town Sick
I am out of town and decided to use this service for an upper respiratory infection, something I typically get a couple times a year. My regular dr provides the same medication each time I get it which does the trick to get me back on my feet within a day or so. I used this company a year ago with a great experience. This time, I have gone back and forth with the dr basically begging for the meds they easily provided the last time and that my regular dr always provides. After writing my review on trust pilot they reached out and their medical supervisor was able to get the issue resolved! I have edited my review to include the resolve and change my rating from a 1 star to a 3. It is still frustrating that it took 36 hours to resolve and that I had to write a bad review here to get results. Thankfully, this is now resolved.
Response from CallonDocSep 8, 2024
Hello Rick,
I am Rachel, the medical staff you spoke with over the phone.
Thank you for taking my call, and I sincerely apologize for the inconvenience.
As discussed, our medical supervisor has sent your requested prescription to your pharmacy. You can contact them in the morning to arrange a pickup.
If you have any further questions or concerns, please don't hesitate to reach out. Additionally, if you feel your concerns have been appropriately addressed, we would greatly appreciate it if you could consider updating your negative review.
SL
Stas L.
Disgusting service
Disgusting service! I decided to give this service a second chance. But that's the first time that there are problems now. Of course, they sent the prescription to my pharmacy, but the pharmacy needed confirmation from their doctor as there are questions about their license. No one from the company called back to the pharmacy! Although I wrote to support earlier and they replied that everything was settled. Accordingly, I returned to the pharmacy (it took about 6 hours after the Callondoc response) and as a result, I was informed at the pharmacy that no one had called them back! Although my pharmacy tried to contact them several times (and I witnessed it ) Support should work 24/7, but no one answers me! I managed to run into an employee 3 times, but as soon as I start saying that I have a problem, they immediately drop the call! I don't understand how they got so many positive reviews!
Response from CallonDocSep 7, 2024
Hello Stas Li,
This is Joyce, a medical staff member from CallOnDoc.
Thank you for sharing your experience with us. I sincerely apologize for the issues you’ve encountered and understand how frustrating it must be, especially with the delay and communication problems regarding your prescription.
We attempted to locate your patient information but were unable to find your details. To assist you further, please reach out to us via our messaging board here:
https://www.callondoc.com/en/chat-supports) (My Account > My Profile > Messages.
We genuinely regret the difficulties you’ve faced and the lack of follow-up from our side. This is not the standard of service we strive to provide, and we are taking immediate steps to address these issues.
Your feedback is invaluable in helping us improve, and we are committed to resolving this matter promptly. Please contact us directly through the messaging board so we can fully address your concerns and prevent future occurrences. Thank you for your patience and understanding.
MM
Maggie M.
Great service!
My teen had been sick for over 3 weeks, with what I knew was a sinus infection. I searched the web for virtual doctors appointments and found several, but Call on Doc had the best reviews, so I decided to give them a try. I was a little skeptical at first, but happy I tried them. They prescribed the medication my child needed. I was impressed with their messaging system. The first pharmacy I had the prescriptions sent to had closed due to storm damage. I contacted Call on Doc and within an hour I received a message back and they sent the prescription to a new pharmacy. I’m very appreciative of their service!
Response from CallonDocSep 5, 2024
Thank you so much for your 5-star review, Maggie! We’re delighted to hear that we could help with your teen’s sinus infection and that you were impressed with our messaging system. We're glad we could quickly resolve the pharmacy issue and ensure your child got the medication needed. We appreciate your kind words and are grateful for your support! - JS