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CallonDoc (callondoc.com) has 7,217 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
callondoc.com
Website
callondoc.com
Category
Clinics
Location
Dallas, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Asked for a liquid perscription since I cannot swallow medicine, noted this multiple times in the comments for the visit and also marked it in the field that specifically asked if I wanted liquid.
They sent me a pill form. Ok, lets just reach out to their customer service and get it fixed. No, they will not update it and now I am out $40. Incredibly bad application and service surrounding it.
Response from CallonDocAug 29, 2024
Hello,
Thank you for sharing your feedback, and I’m truly sorry for the experience you’ve had. This is Joyce one of the medical staff at Call-On-Doc.
We deeply regret that your request for a liquid prescription was not fulfilled, despite your clear communication. We understand how important it is for you to receive the correct form of medication and apologize for any inconvenience this has caused.
I encourage you to reach out to us directly via our messaging board so we can work together to find a resolution:
https://www.callondoc.com/en/chat-supports
(My Account > My Profile > Messages).
We value your trust and satisfaction, and we hope to make this right.
AM
Ann M.
Wow!
Wow! My symptoms started within the past 24hrs. I sent them a message along with my symptoms. They sent my Rx over right away. Really impressed!
Response from CallonDocAug 26, 2024
Thank you for your feedback, Ann! We’re thrilled to hear that you were impressed with our quick response. It’s great to know we could help you so promptly. If you need anything else, we’re here for you! -RP
ER
Elizabeth R.
Process Needs Improvement
The questionnaire is redundant, but overall the process was fairly simple. The payment was $40 initially. I tried finding more guidance on how they handled Dr. Notes but my efforts were unsuccessful.
Only after I paid the $40 fee, did I see within the terms and conditions at the very end, that it would be another $20 to get the excuse. Too late now!
I never spoke to an actual doctor or NP and received my treatment plan and prescriptions within an hour.
They need to be more up-front about their Dr. Note policies. They don't backdate, and only provide an excuse covering a (3) day period.
The process to get the note was frustrating and needs improvement. They message you to death and you have to wait for them to respond.
1st Message: They ask you to acknowledge all terms & conditions AGAIN (you do this when you submit the health questions)
2nd Message: Then, they ask you to send the dates needed for the excuse. Days to cover out, and date returning to work/school. Again, they don't backdate and will only provide (3) day excuses.
3rd Message: After sending the dates, they sent another message, saying an email would be sent with a link for payment & to reply once payment was made. I had to reach out twice, before receiving the email/link.
4th Message: I received email & made the payment. Then I replied confirming payment and provided my Transaction ID. (I had to message two more times before receiving a response).
Finally, around 2am I received an email with my attached excuse.
The person who signed my excuse didn't have any designations at the end of his name, like MD CNP, etc. which I found concerning. The layout
of their doctor's excuse and treatment plan document reminded me of those early 00s chain emails full of text in various colors, fonts, and sizes. None of it looks legitimate, and I couldn't find where they referenced their licensing info which typically you see on Medical Notes, Excuses, and other Treatment-related forms from a physician or family practice.
Teledoc is better if you have insurance.
I just waited too late in the day and had no other choice. I would use it again in a pinch as long as my son's school doesn't question the legitimacy of the Dr. Excuse based on how it's presented.
Response from CallonDocAug 22, 2024
Hello Elizabeth,
I hope this message finds you well. This is Gervin from Call-On-Doc’s support team. I’m reaching out to follow up on the concerns you recently raised and the review you posted on Trustpilot.
I am truly sorry for any inconvenience you’ve experienced. Your feedback is incredibly important to us, and we take it very seriously as it helps us improve our services. We understand how crucial it is to receive prompt and effective support, and we regret any delays that have caused frustration.
Please know that our team is working diligently to manage the high patient volume and to address each consultation as promptly as possible while maintaining the quality of care you deserve. We have noted your comments about the doctor’s note process and are discussing them internally to make necessary improvements.
Regarding the doctor’s note, we are only able to provide a maximum of 3 days excuse note due to limitations and as we follow specific guidelines for telemedicine.
However, if you need any further help with the note you received, please reach out so we can assist you directly. Additionally, our contact number for verification purposes is available at the bottom right of the document—(214) 466-6618.
For your reference, we have also attached a screenshot of our terms of use, which are visible before you finalize your visit. We strive to be transparent and ensure our patients are well-informed.
Thank you for your patience and for being a valued patient of Call-On-Doc. If there is anything else we can assist you with, please don’t hesitate to let us know.
JB
Joshua B.
Stay away, scam
I paid and contacted the company. Itl was sent over a prescription without ever talking to anyone.
I had to fight with them and request several times to get a doctor's note, even though I paid for it
All they really did is tell me to go see my doctor.
They refused to fill out any paperwork. They said that's my doctor's responsibility and not theirs. the whole reason I chose this company is because I had no doctor and it was promoted as being an affordable alternative for us that have no insurance.
And I also selected them because it said they can provide paperwork which they refuse to do.
Response from CallonDocAug 17, 2024
Hello Joshua,
My name is Joyce, and I am part of the medical staff here at Call-On-Doc.
I’m truly sorry for the frustration you’ve experienced. One of our medical supervisors has already sent you a message explaining why we cannot complete your request, as they require a thorough in-person evaluation.
As telemedicine providers, we have limitations on the services we can offer and the conditions we can treat. However, if you still need a general medical excuse note for time off work, please reach out to us via the messaging board at this link:
https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages).
If you have any further questions or concerns, please do not hesitate to contact us. We appreciate your understanding and cooperation as we work to provide you with the best possible care. We hope for another opportunity to serve you better in the future. - JS
CB
Chad B.
I’ll be honest
I’ll be honest. They got me twice.
Prescribed me the wrong thing the first time. Went back the second time paid for it to be expedited so pretty much the longest I can wait is 15 minutes.
I even explained to them that my pharmacy closed at 8 o’clock. They literally do not care at all. They refused to give a refund. I mean you can literally say yeah I never mind. I no longer require your services. Do not send my prescription. They refused to be helpful.
I wish I could show screenshots on here. To show that I’m telling the truth. But yes, I would highly recommend not dealing with them.
It makes me wonder all of the five star reviews they have if they take all the money that they stole from people and just hire bots to leave good reviews.
Response from CallonDocAug 16, 2024
Hello Chad,
My name is Joyce, and I am one of the medical staff members here at Call-On-Doc. Thank you for taking the time to provide us with your feedback. Our team is dedicated to offering the best care possible, and we sincerely apologize for any inconvenience caused.
Based on our recent communication through messaging board, it appears that we have already addressed your concerns and provided a solution. We hope that everything is now resolved to your satisfaction.
If you have any further questions or concerns, please feel free to reach out to us via the messaging board using the following link:
https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages).
We value your input and your satisfaction is our priority. We hope to have the opportunity to serve you better in the future.
MA
Malko
Fraud
I have asked them since May to cancel my suscription. Not only they did not respond to me request. They charged me. I called my bank to reverse. I just noticed they charged me again.
Below is the last message from them
From: Ferlen B. (Support)
Subscription Issues May ,21 2024, 08:29 AM CT
• 5G •
Hello, we will go ahead and forward your cancellation request to our billing department, they wil notify you with updates via email.
Response from CallonDocAug 14, 2024
Hello,
I sincerely apologize for any inconvenience you've experienced. I understand your frustration, and I want to assure you that this is not the typical experience for our patients. Our subscription support team typically updates our patients promptly. I'll be more than happy to thoroughly investigate your concerns to ensure that we'll address them. Unfortunately, I wasn't able to pull up your chart with your Trustpilot account. Please send me a message through your patient dashboard and I will personally address your concern. My name is Rachel. Alternatively, you can also send a secure email to [email protected] with all your pertinent information.
Again, I apologize on behalf of the team. Allow me to step in and resolve this matter for you. We will wait to hear from you.
RE
Rachel E.
Great Experience
I had a good experience with this online doctor. I was able to quickly and easily get medicine and antibiotics for bronchitis. It was $40 total and a wonderful time saver. I hate going to the doctor, it really gives me anxiety, so this was perfect for me.
Response from CallonDocAug 13, 2024
Thank you for your 5-star rating, Rachel! We’re thrilled to hear that you had a positive experience and found the process quick and easy. It’s wonderful to know that our service helped ease your anxiety and saved you time. If you need any further assistance, we’re here to help! -RP
SF
Scott F.
Just another scam. Stay away.
I uploaded 3 labs showing low thyroid T3, and instead of helping me in any way, they said I should do a 4th lab and go see a real doctor in person. Gee thanks.
So they charged me for nothing. I know I can see a doctor in person. Anybody can. But we come to Call On Doc because we want a virtual visit and prescription.
They are a virtual doctor that gets paid to tell you to go see a in-person doctor. That’s quite a scam.
Response from CallonDocAug 10, 2024
Hello Kelly,
This is Joyce, one of the medical staff here at Call-On-Doc.
We sincerely apologize for the frustration you experienced. One of our medical supervisors has already reached out to you via our messaging board to explain the situation. Please rest assured that Call-On-Doc is not a scam; we operate with the utmost integrity, always prioritizing your safety. In some cases, we recommend an in-person visit to ensure you receive the best possible care.
Your patient chart has been forwarded to our billing team for refund review. We appreciate your understanding and hope to better serve you in the future. - JS
