Callondoc.com can save you time and money, our platform is designed to make quality healthcare convenient to patients and improve doctor's access to patients 24/7!
CallonDoc (callondoc.com) has 7,217 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
callondoc.com
Website
callondoc.com
Category
Clinics
Location
Dallas, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Scary fast, but I knew that I had a uti and what the solution is. Much better than waiting hours at the walk in clinic, or says for a Dr appointment. Cheaper than my co-pay too.
Response from CallonDocOct 29, 2024
Thank you so much for the 5 stars, Catniss! We highly appreciate it and are glad to know that our team was able to assist you with the prescription you need in a timely manner. Please do not hesitate to reach out to us again if you need any assistance in the future. Take care and we wish you a speedy recovery! - GB
JS
Jennie S.
This is the second time I have used…
This is the second time I have used CallonDoc. Within 30 minutes I had an anabiotic and an ointment called into my local pharmacy. I also had a 20 credit on there somehow so the total came to under $20. Will be using them a lot in the future.
Response from CallonDocOct 29, 2024
Thank you so much for the 5 stars and continued support Jennie! We're always doing our best to address each consultation promptly while maintaining the high standards of care you expect from us. If you need any assistance in the future, please do not hesitate to let us know. Take care! - GB
VE
Velma
Accurate response and knowledge of the…
Accurate response and knowledge of the diagnosis
Response from CallonDocOct 29, 2024
Thank you so much for the 5-star feedback, Velma! We highly appreciate it. We genuinely care about our patient's experiences and strive to ensure everyone receives the best possible care. Should you need any assistance in the future, please do not hesitate to contact us again through the help desk in your Call-On-Doc account. Take care! - GB
CO
Consumer
Simple, Discreet, and Hassle-Free
App was simple to use. Process was hassle-free and quick. Prescriptions processed quickly and ready within an hour.
Response from CallonDocOct 29, 2024
Thank you for your wonderful review, this means a lot to us! Please do not hesitate to reach out to us again if you need any assistance in the future. We're here to help and want to make sure that our patients receives the best possible care! - GB
JC
Jay C.
CallonDoc is the best!
This was my 8th time using CallonDoc and it's as affordable and simple as ever! I love the ease of the consultation and how fast the service works - the script I needed was at my local pharmacy within an hour!
I don't waste my time using other services like this, CallonDoc is all I need!
Response from CallonDocOct 29, 2024
Thank you for your continued support, Jay! We are grateful for the opportunity to be able to assist you with your healthcare needs. This means a lot to us and please know that we highly value the trust you have given us. Please let us know if we'll be of any assistance to you at any point in the future. Take care! - GB
NO
Notthebestcare
Failure to adhere to APA guidelines in prescribing medication
The website and appointment scheduling were as expected. I think many people may wonder if they are receiving the highest level of care from the medical providers that practice on websites like this. In some case they certainly might be, but I question the care I received. To that point, I requested a refill of an existing prescription. Without going into every personal detail, they declined to refill it. To be abundantly clear, this prescription is nothing whatsoever like a controlled substance. There is zero concern for abuse, so we're not talking about being in that category of issues. My issue is that they provided a basis for declining it and the EXACT basis they gave is addressed in the APA guidelines as something that should NOT be done by doctors. So in other words, the guidelines literally tell doctors "this is not the way too appropriately prescribe this medication, do not require additional levels of care as a pre-condition to prescribing this medication" and yet that's what CallonDoc did. Also, they're requirement flew in the face of the hundreds of studies involving the medication that lead to the relevant guidelines (specifically finding that the additional levels of care CallonDoc said were required were not necessary for the medication to be effective). Apparently, the provider on call was completely unaware of any of this. I brought it to their attention in the messaging communications in the customer portal, professionally and diligently pointing to the guidelines that contradicted their standard of care. Instead of engaging in the conversation or perhaps referring me to an in-house provider more familiar with this particular medication, they failed to respond at all, but sent a refund of my consultation fee. I found another doctor shortly thereafter who filled my refill in accordance with the guidelines and without any suggestion that it should have been done any other way. I asked my physician if failure to adhere to the APA guidelines constitutes malpractice. Their opinion was "yes, it might, particularly if it results in harm to the patient" which in my case was a potential risk. Take it for what it's worth, but be aware. These are only my opinions based on my singular experience with CallonDoc.
Response from CallonDocOct 28, 2024
Hello,
Thank you for sharing your feedback. We sincerely apologize for the experience you had, and we understand your concerns. We take all patient feedback seriously, especially when it involves clinical guidelines and the quality of care.
Our goal is to ensure that every patient receives appropriate and safe care based on individual medical assessments. In some cases, our providers may follow specific protocols that differ from patient expectations to prioritize patient safety and align with medical standards.
We apologize if our communication fell short and for any confusion regarding the decision made by the provider. I'll be more than happy to thoroughly investigate your concerns to ensure that we'll address them
Unfortunately, I wasn't able to pull up your chart with your Trustpilot account. Please send me a message through your patient dashboard and I will personally address your concern. My name is Rachel. Alternatively, you can also send a secure email to [email protected] with all your pertinent information.
Again, I apologize on behalf of the team. Allow me to step in and resolve this matter for you.
MG
matthew G.
Matt
First, no easy way to cancel. I should be able to go to subscription and select cancel. Nope, you have to contact them, so I did, and they reply with reasons why I shouldn't and said it would stay active unless I respond. What!? Where does it say in the cancelation policy I'm supposed to ask twice? It doesn't.
1. Make it easier to cancel
2. Follow your own cancelation policy, if customer requests to cancel, cancel. Period.
Response from CallonDocOct 28, 2024
Hello Matt,
This is Gervin, one of the support staff here at Call-On-Doc.
First, I want to thank you for providing your feedback. Please know that we take all feedback seriously as it helps us improve our services. I also apologize for any inconvenience this may have caused you.
Please know that we genuinely care about our patient's experiences and strive to ensure everyone receives the best possible care.
To also provide the best quality of experience and services to our patients, we request reasons for cancellation so we can understand the concerns you may have and assist you in resolving them in the best possible way.
Our team addressed your concern by canceling your subscription plan as requested and processing a refund.
We are grateful for the opportunity to be able to assist you with your concerns and most especially your healthcare needs. I hope everything is now resolved to your satisfaction.
If you have any questions or are in need of assistance in the future, please do not hesitate to let us know. We're here for you!
Thank you once again for using Call-On-Doc!
DE
Deborah
Very good experience!
I had a very positive interaction with Callondoc. After registering I completed a short, but thorough questionnaire about my health. In less than 20 minutes after submitting my request for refills, I received a text that my prescriptions had been sent to the pharmacy. I will definitely use their service again.
Response from CallonDocOct 26, 2024
Thank you so much for sharing your experience, Deborah! We're thrilled to hear how smoothly and quickly the process went for you. We look forward to serving you again! - JS
