CallonDocReviews of callondoc.com

Response from CallonDocMay 17, 2025

Hello Mike, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely regret that your experience did not meet your expectations and understand how concerning it must have been to feel unresponsive to your messages, especially when it involved important medication for your blood pressure. Your frustration is completely understandable, and we apologize for any distress this situation caused. We’ve reviewed your case and can confirm that your visit was completed and the prescription was sent to your pharmacy on January 4, 2025. We truly hope you’ve since received your medication and are feeling better. Please know your concerns matter to us, and we want to ensure any remaining issues are resolved. We’ve reached out to you through the messaging board in your account to assist further. If you still need help or have questions, please continue the conversation there so we can address this promptly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you for your feedback—it helps us improve and better support our patients.

Response from CallonDocJan 9, 2025

Thank you for sharing your experience! We’re thrilled we could assist you during this transitional time. Your recommendation means so much to us! - JS

Response from CallonDocJan 9, 2025

Thank you for the love! We’re so happy to hear this – your support means everything to us! - JS

Response from CallonDocJan 11, 2025

Hello, Thank you for sharing your feedback! We sincerely apologize for the delay in your experience. We’re continuously working to improve our response times, especially during busy periods. We hope your next visit will be smoother and faster. Please don’t hesitate to reach out if you have any further concerns. -RP

Response from CallonDocMar 28, 2025

Hello GJ, This is Kaye, one of the support staff here at Call-On-Doc. Thank you for sharing your experience. We sincerely apologize for the delay and understand your frustration, especially given the expectations set by our usual processing times. While we strive to provide fast service, we regret that we fell short in this instance and did not provide timely updates. Your experience as a valued patient is very important to us. Regarding the delay notification and credit offer, we understand how it may have felt like you had no choice. Our intent was to offer a goodwill credit for any inconvenience, but we acknowledge that better communication was needed. We appreciate your patience and your feedback as it helps us improve our processes. We tried looking up your account based on the Trustpilot name you provided but we're unable to locate it. Please reach out to us through our secure messaging board so we can assist you as soon as possible: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). Your feedback is invaluable to us, and we are committed to improving our service. Please don’t hesitate to reach out so we can make this right.

Response from CallonDocFeb 8, 2025

Hello Jiffy, I am Kaye, one of the medical staff here at Call-On-Doc. Thank you for your feedback, and I truly apologize for the frustration and delay you have experienced with your prescription. We understand how important it is to receive timely care, especially when dealing with a health concern. Due to the high volume of patients during the holiday season, our processing times have been slower than advertised. I regret any confusion or inconvenience this has caused. Unfortunately, we were unable to locate your account using your Trustpilot name. If you still need assistance, please reach out to us via the messaging board in your patient dashboard, and we will do our best to resolve your issue promptly. We value your experience and hope to regain your trust in the future.

Response from CallonDocMay 14, 2025

Hello Ryan, This is Kaye, one of the support staff here at Call-On-Doc. We’re very sorry to hear about your negative experience. We understand how frustrating it must be to feel ignored, especially when you’re relying on timely communication for a prescription. We want to assure you that we take every patient’s concerns seriously, and it’s never our intention to leave anyone without the help they need. We’ve followed up with you through the messaging board to address any issues and ensure your concerns are resolved. If you still need assistance, please continue the conversation there so we can work towards a resolution. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you for your feedback. We genuinely appreciate the opportunity to improve.

Response from CallonDocJan 9, 2025

Thank you for your kind words and understanding! We’re glad we could help you during your busy schedule, especially during a hectic holiday week. Your trust in us for multiple visits means so much. We’re here whenever you need us! - JS