CallonDocReviews of callondoc.com

Response from CallonDocFeb 7, 2025

Hello Barry K, This is Kaye, and I am one of the medical staff at Call-On-Doc. I sincerely apologize for the lack of response regarding your 90-day refill request. I completely understand your frustration, especially when it comes to an important medication. We'd like the opportunity to resolve your concerns and earn your continued trust. I want to assure you that our team remains committed to your well-being and is here to assist you. We kindly request that you send us a message through the help desk in your Call-On-Doc account as we are unable to pull up your account using your Trustpilot name. This will help us have a detailed discussion about your concern so we can assist you accordingly. To access the help desk, please click here https://www.callondoc.com/en/chat-supports to securely login to your patient dashboard. Then click the MESSAGES tab to view and send messages. Again, on behalf of our team. I sincerely apologize for any inconvenience. Looking forward to hearing from you soon.

Response from CallonDocMay 14, 2025

Hello Trevor, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely regret that your experience did not meet expectations. While we’re glad your first encounter went smoothly, we understand how frustrating this delay must have been—especially when it involves a long-term medication. We also apologize for the lack of timely follow-up after you provided the requested photo, as that’s not the level of service we aim to deliver. Please know we’ve reached out to you through the messaging board to follow up and help move this forward as quickly as possible. If you still need assistance, please continue the conversation there so we can resolve this promptly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is important to us, and we appreciate the opportunity to do better.

Response from CallonDocFeb 7, 2025

Hello Tee Marie, I'm Kaye one of the medical staff at CallonDoc and I’m truly sorry for the delay in processing your prescription refill. I completely understand how important this medication is to you and how frustrating it must be to experience a longer wait than usual. We strive to provide timely service, and I regret that we did not meet your expectations this time. I’d love to look into this and ensure your refill is addressed as soon as possible. Unfortunately, I wasn’t able to locate your account based on the Trustpilot name you provided. Please reach out to us through our secure messaging board so we can assist you right away: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). Your health and satisfaction are very important to us, and we appreciate your patience. Please don’t hesitate to reach out so we can resolve this for you.

Response from CallonDocFeb 23, 2025

Thank you for your kind words, Jacob! We're so happy we could help get you back on track quickly. We truly appreciate your recommendation! - JS

Response from CallonDocApr 9, 2025

Hello Jennifer, This is Kaye from Call-On-Doc. Thank you so much for updating your review — we truly appreciate your patience and understanding. We’re sorry again for the delay you experienced and completely understand how stressful that situation must have been. High patient volume can occasionally affect our response time, but we're glad we were ultimately able to get your prescription submitted and filled. Your feedback helps us improve, and we’re grateful you gave us the chance to make things right!

Response from CallonDocMay 14, 2025

Hello Temi, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely regret that your recent experience did not reflect the level of service you previously received and expected. We understand how upsetting it can be to feel ignored—especially after submitting payment and reaching out multiple times without a timely response. Please accept our apologies for the delay and any distress this has caused. We’ve since reached out to you through the messaging board to follow up and address your concerns, including your request for a refund. If you still need assistance, please continue the conversation there so we can resolve this promptly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We value your feedback and appreciate the opportunity to make things right.

Response from CallonDocFeb 8, 2025

Hello, I am Kaye, one of the medical staff here at Call-On-Doc. Thank you for taking the time to share your feedback, and I apologize for the delay and inconvenience you've encountered with your recent refill request. We understand how frustrating this must have been, especially when timely care is needed. Due to the high volume of patients during the holiday season, our processing times were impacted, resulting in delays. Unfortunately, we were unable to locate your account using your Trustpilot name. Please reach out to us through our secure messaging board so we can assist you as soon as possible: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). Your feedback is invaluable to us, and we are committed to improving our service. Please don’t hesitate to reach out so we can make this right.

Response from CallonDocMay 18, 2025

Hello Jillian, This is Joyce, one of the support staff here at Call-On-Doc. We sincerely apologize for the inconvenience and lack of timely response you've experienced earlier this year. This is not the experience we want any of our patients to have, especially when you've taken the time to follow up multiple times without resolution. We’ve reviewed your case and have followed up via the messaging board to provide further assistance and address your concerns, including any appropriate refund review. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is important to us, and we truly regret losing your trust. We appreciate you sharing your experience so we can continue to improve our service.