Priscilla
STILL NO PRESCRIPTION AFTER 5 HOURS
I went through the scheduling process, paid for a simple antibiotic prescription, and waited 5 hours...They took my money but still after 5 hours NO prescription. Their own website has a video that tells you prescriptions take 1-2 hours to be called in. Then when I tried to get them to call me by scheduling a so called call back, no phone call. So far, this does not even look legitimate and there seems to be no accountability. I will be reporting this further.
Response from CallonDocFeb 7, 2025
Hello Priscilla, I'm Kaye one of the medical staff at Callondoc, I’m truly sorry for the frustration and inconvenience you’ve experienced. We understand how important it is to receive your prescription in a timely manner, and I regret that this process has taken longer than expected. Our goal is to provide a seamless and efficient service, and I completely understand how concerning this delay must be for you. We also apologize if you were unable to receive a call back as expected. We would love the opportunity to look into this further and ensure that your prescription request is properly addressed. Unfortunately, we were unable to locate your accountbased on the Trustpilot name you provided. Please reach out to us through our secure messaging board so we can assist you as soon as possible: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). We truly appreciate your patience and your feedback, as it helps us improve. Please know that your concerns are important to us, and we want to make this right for you.