CallonDocReviews of callondoc.com

Response from CallonDocApr 8, 2025

Hello Kay Cee, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely apologize for the delay you experienced and understand how frustrating it must have been to wait over 24 hours for your prescription—especially when you've received more timely service in the past. We are committed to providing consistent, prompt care, and we regret that we did not meet your expectations in this case. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.

Response from CallonDocFeb 23, 2025

Thank you for sharing your positive update, Shayla! We're glad to hear everything went smoothly this time. We appreciate your feedback and are always here for you! - JS

Response from CallonDocFeb 23, 2025

Thank you for your continued trust, Marina! We're thrilled to hear you're extremely satisfied with the service. We appreciate your support and look forward to helping you again! - JS

Response from CallonDocMay 18, 2025

Hello Tiffany, This is Joyce, one of the support staff here at Call-On-Doc. Thank you for your feedback. While we’re glad to hear your first two visits went smoothly, we truly regret the frustration you experienced when trying to follow up about your prescription. We understand how important it is to feel supported not just during, but after your consultation. We’ve confirmed that one of our medical providers has since messaged you directly through the patient portal to address your concern. Please feel free to respond there so we can ensure everything is resolved to your satisfaction. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We appreciate your patience and thank you for giving us the opportunity to make this right.

Response from CallonDocFeb 8, 2025

Hello, I am Kaye, one of the medical staff here at Call-On-Doc. Thank you for taking the time to share your feedback, and I apologize for the delay and inconvenience you've encountered with your refill request. We understand how frustrating this must have been, especially when timely care is needed. Due to the high volume of patients during the holiday season, our processing times were impacted, resulting in delays. Unfortunately, we were unable to locate your account using your Trustpilot name. To assist you further, please reach out to us via our messaging board here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). We’ll make this a priority and do everything we can to resolve your issue. Your satisfaction is very important to us, and we hope for the opportunity to serve you better in the future.

Response from CallonDocApr 23, 2025

Hello, This is Marvin, one of the support staff here at Call-On-Doc. We’re truly sorry to hear about your experience and the frustration it caused. Your feedback is incredibly important to us, and we sincerely apologize for the delay in response and the back-and-forth communication you encountered. We understand your frustration and have already reached out to you through the messaging board to address your concerns. If you still need assistance, please continue the conversation there so we can resolve this promptly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is valuable, and we appreciate the opportunity to improve.

Response from CallonDocApr 23, 2025

Hello, This is Marvin, one of the support staff here at Call-On-Doc. We sincerely regret that your experience did not meet expectations. While we strive to provide care as quickly as possible, turnaround times can be affected by a high patient volume. We understand your frustration and have already reached out to you through the messaging board to address your concerns. If you still need assistance, please continue the conversation there so we can resolve this promptly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is valuable, and we appreciate the opportunity to improve.

Response from CallonDocApr 23, 2025

Hello, This is Marvin, one of the support staff here at Call-On-Doc. We sincerely regret that your experience did not meet expectations. While we strive to provide care as quickly as possible, turnaround times can be affected by a high patient volume. We understand your frustration and have already reached out to you through the messaging board to address your concerns. If you still need assistance, please continue the conversation there so we can resolve this promptly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is valuable, and we appreciate the opportunity to improve.