CallonDocReviews of callondoc.com

Response from CallonDocApr 8, 2025

Hello Tam, This is Kaye from the Call-On-Doc Support Team. We're very sorry to hear about the trouble you've had with your consultation and completely understand how concerning it must be—especially when it comes to essential medications and lab work. We’d like to look into this right away. It’s possible there was a technical issue with your account, and we want to ensure your prescriptions and blood panel are processed without further delay. Unfortunately, we weren’t able to locate your account with the details provided. Please reach out to us through your secure messaging board here so we can investigate and resolve this as quickly as possible: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We sincerely apologize for the inconvenience and appreciate your patience. Your health and satisfaction are very important to us.

Response from CallonDocMay 14, 2025

Hello Forrest, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely regret that your experience did not meet expectations. While we strive to provide care as quickly as possible, turnaround times can occasionally be affected by high patient volume. We understand how frustrating the delay must have been and apologize for the inconvenience. We also regret that you felt the need to pursue a refund through your credit card company. Our billing team carefully reviews each case, and while refunds may not always be granted, we always aim to provide clear communication about those decisions. We’ve reached out to you through the messaging board to follow up and address any remaining concerns. If you still need assistance, please continue the conversation there so we can resolve this promptly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is valuable, and we appreciate the opportunity to improve.

Response from CallonDocMay 14, 2025

Hello Jerry, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely regret that your experience did not meet expectations. We understand how concerning it must be to experience delays when you're waiting on care—especially for a refill of important medication. While we aim to respond promptly, high patient volume can sometimes impact response times, and we truly apologize for any inconvenience this has caused. Please know that we’ve already reached out to you through the messaging board to directly address your concerns and work toward a resolution. If you still need assistance, please continue the conversation there so we can resolve this promptly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We take your feedback seriously and appreciate the opportunity to improve.

Response from CallonDocApr 17, 2025

Hello Jim, This is Kaye, one of the support staff here at Call-On-Doc. Thank you for taking the time to respond to our request. We truly understand how frustrating this experience must be, and we're sorry it's been disappointing so far. We’d like to help make things right, but unfortunately, we’re still unable to locate an account based on the information provided. If you have an account with CallonDoc, please reach out to us directly through your patient portal so we can assist you further: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We’re here to help and would love the chance to look into this properly for you.

Response from CallonDocFeb 8, 2025

Hello Alex, I’m Kaye, one of the medical staff at Call-On-Doc. I’m truly sorry for the experience you’ve had with us. This is absolutely not the level of service we aim to provide, and I completely understand your frustration. We want to make this right for you as soon as possible. Unfortunately, we’re unable to locate your account based on the Trustpilot name you provided.Could you please reach out to us through our help desk so we can pull up your details and assist you with your refund and any other concerns? Please reach out to us through our secure messaging board so we can assist you as soon as possible: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). We sincerely apologize for the delay and lack of response—we take your feedback seriously and are working to improve. Please let us know how we can help.

Response from CallonDocApr 17, 2025

Hello Erin, This is Kaye, one of the support staff here at Call-On-Doc. We’re truly sorry to hear about the delay you experienced with your prescription and the difficulties you faced using our platform on a smartphone. We understand how frustrating it can be when things don’t move as quickly as expected, and when technology doesn’t cooperate. Please know that we are committed to improving both the speed of our service and the ease of using our platform, and your feedback is incredibly valuable to us. We attempted to look up your account based on the Trustpilot name provided but were unable to locate it. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we look forward to the opportunity to serve you better.

Response from CallonDocFeb 8, 2025

Hello Lee, I’m Kaye, part of the medical staff at Call-On-Doc. I’m truly sorry for the issues you’ve had with your prescription refills, including delays and communication troubles with Walmart Pharmacy. I completely understand how frustrating this must be, and we want to make things right. To assist you as quickly as possible, please reach out to us through the help desk in your Call-On-Doc account. Unfortunately, we can’t locate your account with just the reviewer’s name. Please reach out to us through our secure messaging board so we can assist you as soon as possible: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). Your feedback is invaluable to us, and we are committed to improving our service. Please don’t hesitate to reach out so we can make this right. Again, I sincerely apologize for the inconvenience. We appreciate your patience and hope to resolve this for you soon. Looking forward to hearing from you!

Response from CallonDocApr 17, 2025

Hello Cindy, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely apologize for the frustration Hayley experienced. We understand how important it was for her to receive her medication, and we’re glad to confirm that her situation has since been fully addressed and resolved. If there are any remaining concerns, please feel free to reach out to us directly through our messaging board, which you can access here: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We appreciate you taking the time to share this feedback. It’s important to us as we work to improve and ensure positive experiences for every patient. We hope this resolution brought some peace of mind and reflects the care we strive to provide.