CallonDocReviews of callondoc.com

Response from CallonDocMay 18, 2025

Hello Tamia, This is Joyce, one of the support staff here at Call-On-Doc. We’re very sorry to hear about your experience and understand how upsetting it must have been to wait longer than expected. While we aim to deliver care within our stated timeframe, there are rare occasions when high patient volume or clinical review needs may cause delays. We’ve since followed up via your patient messaging board to address your concern and assist you directly. Please don’t hesitate to reply there so we can make things right. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is important to us, and we’re actively working on improving our response times to better serve all our patients.

Response from CallonDocMay 18, 2025

Hello, This is Joyce, one of the support staff here at Call-On-Doc. We sincerely apologize for the delay you experienced and the frustration it understandably caused. Your visit was submitted during a time of unusually high patient volume, which regrettably impacted our ability to meet our usual turnaround time. We understand that this led you to seek care elsewhere, and we’re truly sorry for the inconvenience. We’ve confirmed that your refund has been successfully processed, and we’ve also followed up through your patient messaging board. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you again for your feedback—it helps us improve and better serve our patients moving forward.

Response from CallonDocMar 1, 2025

Hello Bill Shelley, This is Kaye,one of the medical staff here at Call-On-Doc. We apologize for any inconvenience you've experienced regarding your prescription issue. I would be more than happy to thoroughly investigate your concerns. We tried looking up your account based on the details provided, but we were unable to locate it. To assist you further, please reach out to us via our messaging board here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). We’ll make this a priority and do everything we can to resolve your issue. We sincerely regret the frustration this has caused, and I appreciate your patience while we work to resolve this. Ensuring prescriptions are processed correctly is a top priority, and I want to make this right for you. Thank you for your patience, and I look forward to assisting you further.

Response from CallonDocFeb 23, 2025

Thank you for your continued trust in CallonDoc, Brandy! We're so happy to hear that your experience has been smooth each time, from the birthday credit to getting your prescriptions quickly. We truly appreciate your support and look forward to continuing to serve you! - JS

Response from CallonDocMar 1, 2025

Hello Adam Brr, This is Kaye from CallonDoc. I sincerely apologize for the inconvenience and frustration you’ve experienced. This is not the level of service we strive to provide, and I understand how important it is for you to receive your prescription in a timely manner. We tried looking up your account based on the details provided, but we were unable to locate it. To assist you further, please reach out to us via our messaging board here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). We’ll make this a priority and do everything we can to resolve your issue. Your satisfaction is very important to us, and we hope for the opportunity to serve you better in the future.

Response from CallonDocMar 1, 2025

Hello Wcg, I’m Kaye, one of the medical staff here at Call-On-Doc I’m very sorry to hear about your experience, and I understand your frustration. We strive to deliver prompt and efficient service, so it's disappointing to hear that we fell short of your expectations this time. We tried looking up your account based on the details provided, but we were unable to locate it. To assist you further, please reach out to us via our messaging board here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). We’ll make this a priority and do everything we can to resolve your issue. Your satisfaction is very important to us, and we hope for the opportunity to serve you better in the future.

Response from CallonDocFeb 23, 2025

Thank you for sharing your positive experience, Catrine! We're so glad the process was smooth and efficient for you. We truly appreciate your support and are happy to be a reliable option for your healthcare needs! - JS

Response from CallonDocMar 19, 2025

Hello Miz, I’m Kaye, one of the medical staff here at Call-On-Doc. I’m truly sorry for the frustrating experience you had. I understand how urgent your situation is, and I regret that our platform didn’t meet your expectations. We should have made it clearer upfront that we currently do not have licensed medical providers in Alabama., and I sincerely apologize for the time and effort you spent filling out the form. I also understand how frustrating it must have been dealing with past pharmacy issues—we know how important it is to get your medication without unnecessary delays. We attempted to look up your account based on the Trustpilot name provided but were unable to locate it. To assist you as quickly as possible, please reach out to us through our secure messaging board: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). Your feedback is invaluable, and we’re actively working to improve our system to prevent these issues in the future. I truly hope you’re able to get the care you need soon and wish you a smooth recovery.