CallonDocReviews of callondoc.com

Response from CallonDocAug 22, 2025

Hello Vanessa, My name is Kaye, one of the support staff at CallonDoc. I’m truly sorry to hear about your experience and the frustration this has caused. We never want our patients to feel unsafe or delayed in getting the care they need. Please know that our team works hard to ensure prescriptions are processed within 2 hours. Recently, we did experience unexpected system issues that temporarily impacted our turnaround time, and we sincerely apologize if this affected your visit. We reached out for more information so we could investigate your case directly, but without your response we were unable to locate your account. If you’re open to it, we would love the opportunity to review your situation and make things right. You can send us a secure message through your patient portal (My Account > My Profile > Messages) or at https://www.callondoc.com/en/chat-supports Your feedback matters to us, and we truly value the chance to regain your trust.

Response from CallonDocAug 21, 2025

Hi Michelle, My name is Kaye, one of the support staff at CallOnDoc. We’re so glad to hear about your positive experience! It truly brings relief and happiness to our team, who work diligently to assist all patients in a timely manner. While we’re currently upgrading our system to enhance our website and improve the overall patient experience, this has caused some recent delays. We deeply appreciate your patience and understanding during this transition, and we’re grateful for your trust in us. —Kaye, on behalf of the CallOnDoc Team

Response from CallonDocAug 20, 2025

Hi Jess, My name is Kaye, one of the support staff at CallonDoc. I’m so glad to hear that everything turned out okay for you! Thank you for sharing your experience and for being patient with the 8-hour wait for your prescription — we know waiting can be frustrating. It’s great to hear that the cost savings made it worthwhile, and we really appreciate your kind words about our service. We’re here anytime you need us in the future!

Response from CallonDocAug 21, 2025

Hello Mary Beth, My name is Kaye, one of the support staff at CallonDoc. I want to sincerely apologize on behalf of our team for the frustration and confusion you experienced. I completely understand how concerning this situation must have felt, and I appreciate you bringing it to our attention. To clarify, the form you submitted was for enrollment into our subscription plan, which provides discounted visit fees but does not automatically create a consultation. I’m truly sorry this was not made clearer during your process and that it led to unnecessary stress with your bank. Please know that your subscription has already been canceled, and your request for reimbursement has been forwarded to our billing department for review. We’ve also reached out to you directly through your patient messaging board so we can keep you updated every step of the way. Your feedback is very important to us, and we’re using it to refine our processes so situations like this don’t happen again. For now, we kindly ask that you continue the conversation with us through your patient portal so we can resolve this promptly: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)

Response from CallonDocAug 20, 2025

Hello K S, My name is Kaye, one of the support staff at CallonDoc. We sincerely apologize for the delay and that your experience did not meet your expectations. We understand how frustrating it can be when care feels slower or different than expected. Unfortunately, we were unable to locate your account with the information provided in this review. Please reach out to us securely through your patient portal (My Account > My Profile > Messages) or at https://www.callondoc.com/en/chat-supports so we can review your case and provide guidance or clarification. Your satisfaction and care are very important to us.

Response from CallonDocAug 20, 2025

Hello Marty, My name is Kaye, one of the support staff at CallonDoc. We sincerely apologize for the delay and understand how frustrating this must be. Unfortunately, we were unable to locate your account with the information provided in this review. Please reach out to us securely through your patient portal (My Account > My Profile > Messages) or at https://www.callondoc.com/en/chat-supports , so we can review your prescription status and assist you promptly. Your satisfaction and timely care are very important to us.

Response from CallonDocAug 20, 2025

Hello Jamal, My name is Kaye, one of the support staff at CallonDoc. We’re very sorry to hear about your experience and understand your frustration. Unfortunately, we were unable to locate your account with the information provided in this review. Please reach out to us securely through your patient portal (My Account > My Profile > Messages) or at https://www.callondoc.com/en/chat-supports so we can review your case, clarify what happened, and assist you directly. Your satisfaction and trust are very important to us, and we want to help resolve this matter.

Response from CallonDocAug 17, 2025

Hello Amber, Hello, my name is Kaye, one of the support staff at CallonDoc. I sincerely apologize on behalf of our team for the negative experience you’ve described. We completely understand how important it is to receive timely care, especially when dealing with pain. Unfortunately, I was unable to locate your account using the information provided in this review. We strive to complete all consultations within 2 hours, but at times, delays can occur due to incomplete medical data, high patient volume, or technical issues. Even in those circumstances, our team works diligently to process visits as quickly as possible while maintaining safe and high-quality care. We’d like to take a closer look into your case and see how we can make this right. Please reach out to us directly through the patient portal (My Account > My Profile > Messages) or at https://www.callondoc.com/en/chat-supports so we can review your visit and provide further assistance. Your feedback is very important to us, and we truly value the opportunity to resolve this matter for you.