CallonDocReviews of callondoc.com

Response from CallonDocSep 17, 2025

Hello DC Z, My name is Kaye, one of the support staff at CallonDoc. I’m truly sorry to hear about your experience and understand how upsetting it must feel to receive a prescription different from what you expected. This is never the experience we want for our patients. I’ve requested additional information from you but haven’t received a response yet, and I have not been able to locate your account with the details available. To assist you further and review this matter personally, could you please provide us with more information? You may also reach out to us directly through your patient portal 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) so our team can look into this right away and clarify what happened with your prescription request. Your satisfaction and trust are very important to us, and we’d like the opportunity to resolve this for you.

Response from CallonDocSep 18, 2025

Hello Kristen, This is Joyce, one of the support staff here at Call-On-Doc. We sincerely apologize for the frustration you experienced with both the prescription delay and the technical difficulties on our website and app. We understand how inconvenient it was to make an additional trip to the pharmacy, and we also recognize the challenges you described with the intake form and customer service response times. This is certainly not the experience we want for our patients. Please know that we have reviewed your case, confirmed the missing prescription was sent, and shared your feedback with our clinical and technical teams so we can improve both the timeliness of care and the overall user experience. If you need any further assistance, we encourage you to continue the conversation securely through your patient portal so we can support you directly: 
🔗 My Account > My Profile > Messages Your feedback is very important to us, and we truly appreciate the opportunity to make improvements moving forward.

Response from CallonDocSep 18, 2025

Hello Kristen, This is Joyce, one of the support staff here at Call-On-Doc. We sincerely regret that your experience did not meet expectations. While we strive to provide timely care, prescription processing times can sometimes be affected by necessary safety steps such as pharmacy verification, review of medical history, or provider assessment to ensure the treatment is both safe and appropriate. We understand how frustrating delays can be, especially when waiting on important medications. We have already reached out to you through your secure messaging board to address your concerns directly. If you need further assistance, please don’t hesitate to continue the conversation there: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is valuable, and we truly appreciate the opportunity to improve.

Response from CallonDocSep 18, 2025

Hello, This is Joyce, one of the support staff here at Call-On-Doc. We sincerely apologize for any inconvenience you experienced. This is certainly not the type of experience we want for our patients, and we’d like to investigate further to make sure you receive the support you need. We attempted to locate your account based on the information provided but were unable to find it in our system. To help us review your concern properly, please reach out to us directly through your secure messaging board, which you can access here: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and your feedback helps us identify ways to improve. We truly appreciate the opportunity to make this right and hope to serve you better in the future.

Response from CallonDocSep 9, 2025

Hello tyerbeaudry, My name is Kaye, one of the support staff at CallonDoc. We’re very sorry to hear about your experience and understand how frustrating this must have been, especially since this was not the first time you faced a challenge with our service. We genuinely want to help our patients get the care they need. In this case, we were unable to locate your consultation based on the information provided, which prevented us from reviewing your request and providing assistance. We encourage you to reach out to our support team through your patient portal (My Account > My Profile > Messages) so we can review your situation in detail and help resolve your concerns. We truly value your feedback and hope to regain your trust by providing the support you need.

Response from CallonDocSep 9, 2025

Hello Jason, My name is Kaye, one of the support staff at CallonDoc. We’re very sorry to hear about your experience and understand how frustrating this must have been. We genuinely wanted to assist and were unable to locate a consultation using the information provided. We reached out requesting additional details so we could review your visit and help with your prescription, but unfortunately, we did not receive a response. If you are still seeking support, please reach out to us through your patient portal (My Account > My Profile > Messages). We truly value your feedback and would be happy to help address your concerns.

Response from CallonDocSep 9, 2025

Hi Melissa, My name is Kaye, one of the support staff at CallonDoc. I’m truly sorry for the frustration and confusion caused by the initial prescription — we completely understand how concerning it can be when a prescription doesn’t match what you requested, especially given the importance of your medical condition. We’re relieved to hear that after sending a few messages through the portal, your concern was promptly reviewed and the correct treatment plan, including the COVID vaccine prescription, was provided. We really appreciate your patience and willingness to provide additional information, which helped us resolve this quickly. Your feedback is important and helps us improve our processes to ensure each patient’s notes and requests are carefully reviewed. If there’s anything more we can do, please feel free to reach out through the patient portal (My Account > My Profile > Messages). Thank you again for giving us the opportunity to address this — we’re glad we could get things sorted for you.

Response from CallonDocAug 28, 2025

Hi Jérémie, Thank you so much for your kind words! We’re so glad to hear you found our service easy, practical, and discreet. It’s wonderful to know you received your prescription the same day — that’s exactly the kind of convenient care we aim to provide. We truly appreciate your feedback and look forward to supporting you again whenever you need us. – Kaye, Support Staff at CallonDoc