CallonDocReviews of callondoc.com

Response from CallonDocAug 6, 2025

Hello Michelle, My name is Kaye, one of the support staff here at Callondoc. We’re very sorry to hear about your experience and completely understand how frustrating this must have been. To clarify, CallonDoc does not accept insurance for consultations. All visits are out-of-pocket. However, we can provide an itemized receipt after your consultation, which you may use to request reimbursement directly from your insurance provider, depending on your plan. Many patients are also able to use their insurance when filling prescriptions at the pharmacy. For added savings, you can explore our Rx coupon card here: 🔗 https://therxcard.net/callondocsavingscard/en/home We’ve attempted to reach out through this platform to gather more information but haven’t received a response. Unfortunately, we weren’t able to locate your account based on the details in your review. If you're open to it, please reach out to us through your secure message portal so we can review your concern and assist you further: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience matters to us, and we’d appreciate the opportunity to help. Sincerely, Kaye

Response from CallonDocAug 6, 2025

Hello SL, My name is Kaye one of the support staff here at CallonDoc. Thank you for being a long-time Call-On-Doc user—we truly appreciate your support over the years. We’re very sorry to hear about the frustrating experience you had while trying to pause and cancel your subscription. That’s not the experience we want for any of our patients, and we completely understand how the back-and-forth and delays would be disappointing, especially after a positive offer was made but not honored. While we’re glad to hear our medical service has met your expectations, we know there’s room for improvement on the support side. Please know that your feedback is being taken seriously, and we’re actively working to improve how subscription changes are handled to make things easier and more transparent moving forward. We’d love to look into your experience further, but we weren’t able to locate your account from the information shared here. If you’re open to it, please reach out to us through your secure message portal so we can review everything and help make this right: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you again for taking the time to share this—we truly value your feedback and hope to provide a better experience next time. Warm regards, Kaye Call-On-Doc Support Team

Response from CallonDocAug 1, 2025

Hi Claudio, This is Kaye from the Call-On-Doc support team—thank you for sharing your feedback. I’m truly sorry to hear that your experience didn’t meet your expectations. We completely understand how frustrating it can be when things don’t go as planned, especially when it involves your health and medication. We’ve looked into your case and wanted to share an update: a new prescription was sent, and we confirmed with the pharmacy that it has already been picked up. We hope this means the issue is now resolved on your end, but if there's anything else you need, we're here to help. We also attempted to call you yesterday and again today to personally follow up, but both calls went to voicemail. To make sure we stay connected, we’ve sent a message through your patient portal as well. When you have a moment, please check your inbox here: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) If you’d prefer to speak directly, feel free to share a convenient 2-hour window (CST), and we’ll be happy to call you. We truly appreciate your feedback and the opportunity to make this right.

Response from CallonDocJul 25, 2025

Hi D C, Thank you so much for the wonderful feedback! We're thrilled to hear that you found our service helpful and convenient. It's great to know we could save you a trip to urgent care for non-emergency needs. If you ever need assistance again, we're always here to help! – Kaye, Support Team at CallonDoc

Response from CallonDocJul 24, 2025

Hello Traci, Thank you so much for your kind words! On behalf of the entire CallonDoc team, we're truly grateful for your continued trust and support. It means a lot to know that we've been able to provide fast, friendly, and reliable care for you and your husband—especially when access to urgent care isn’t always easy. We’re proud to be a part of your healthcare journey and are always here when you need us. Thank you again for choosing CallonDoc! -Kaye

Response from CallonDocJul 24, 2025

Hello Hervé, Thank you so much for taking the time to share your experience! On behalf of the CallonDoc team, we’re so glad we could assist during your vacation and that your wife was able to feel better quickly. It’s wonderful to hear that our service made a difference—especially in an unexpected situation and while far from home. We're proud to be a reliable option for travelers and truly appreciate your recommendation. Wishing you both continued health and safe travels! – Kaye

Response from CallonDocJul 24, 2025

Hi Eric, This is Kaye, One of the support staff at CallonDoc. We’re truly sorry to hear about your recent experience, and we completely understand how frustrating this situation must have been—especially after being a long-time patient. Please know that we take concerns like this very seriously. Our team has reached out to you directly through your secure messaging board, and we're glad to have been able to assist and resolve the issue. If you have any other questions or need further support, you’re always welcome to reach us through your patient portal (My Account > My Profile > Messages). We’re here to help. Thank you again for your patience and for giving us the chance to make things right.

Response from CallonDocJul 9, 2025

Hello, This is Joyce from Call-On-Doc. I’m part of the support team, and I want to personally thank you for bringing this to our attention. We understand your concerns regarding your affiliate account and the commissions in question. Please know that we are currently investigating this matter internally to ensure a thorough resolution. While we work through the details, we truly appreciate your patience. We have already reached out to you through the messaging board to address your concerns. If you need further assistance, please don’t hesitate to continue the conversation there. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is valuable, and we appreciate the opportunity to improve.