CallonDocReviews of callondoc.com

Response from CallonDocSep 25, 2025

Hi Rachel, Thank you so much for being a loyal patient and for sharing your kind words! We’re truly grateful for your trust over the years. Knowing that we’ve been able to help you save time and avoid extra trips to urgent care means a lot to our team. We’re always here to make your care as convenient and reliable as possible. -Kaye - The CallOnDoc Team

Response from CallonDocSep 23, 2025

Hello, My name is Kaye, one of the support staff at CallonDoc. Thank you so much for taking the time to share your experience. We truly appreciate your understanding that sometimes our providers request additional information to ensure your treatment is safe and tailored to your needs. While our goal is always to provide care as quickly as possible, patient safety and accuracy will always come first. We’re glad to hear that things worked out well for you, and we hope you continue to have a smooth experience with us in the future.

Response from CallonDocSep 23, 2025

Hello Lisa, My name is Kaye, one of the support staff at CallonDoc. I’m truly sorry to hear about the challenges you faced with your prescription and the difficulties at the pharmacy. I understand how frustrating it can feel when you’re left paying out of pocket and still unable to get the medication you need. UPDATE: We sent you a follow-up message through your patient portal, but we haven’t heard back yet. We hope this means your concern has been resolved. If not, please know we’re here and happy to assist further. We’d still love the opportunity to make this right. Please log in to your secure messaging board and reach out to us directly here: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your care and satisfaction are very important to us, and your feedback helps us continue improving. We hope to hear back from you soon so we can better assist.

Response from CallonDocSep 23, 2025

Hello Dawn, My name is Kaye, one of the support staff at CallonDoc. Thank you so much for sharing your positive experience with us! We’re so glad to hear that the process was smooth and that you were able to get your prescription quickly. Our team always strives to provide fast, convenient, and reliable care, so it’s wonderful to know we met your expectations. We truly appreciate your trust in us and look forward to continuing to support your healthcare needs.

Response from CallonDocSep 23, 2025

Hello Jeff, My name is Kaye, one of the support staff at CallonDoc. We truly appreciate you sharing your experience and for trusting us with your care more than once. I want to sincerely apologize for the delay you experienced. While most visits are completed within our 2-hour CST window, there are times when higher demand or timing outside of provider availability may extend the turnaround. I understand how frustrating it must have been to wait longer than expected, especially since you mentioned a similar experience before. Your feedback is valuable and has been shared with our team so we can continue improving consistency in our service. Please know that we’re always here to assist and make sure you’re taken care of. If you ever encounter delays again, don’t hesitate to reach out through your patient portal (My Account > My Profile > Messages) so we can check on your visit promptly. Thank you again for your patience and for giving us another opportunity to serve you.

Response from CallonDocSep 17, 2025

Hello Senzwa, My name is Kaye, one of the support staff at CallonDoc. I sincerely apologize for the frustration and delay you experienced while seeking care for your tooth infection. We completely understand how urgent and painful dental concerns can be. For dental infections, our medical team does require a photo to ensure an accurate and safe diagnosis. While this process helps prevent misdiagnosis, I regret that it caused added stress for you during a time you needed quick relief. I also want to note that your consultation has since been completed and your prescription was sent to the pharmacy. I’ve reached out to you directly through your patient portal with more information. (My Account > My Profile > Messages) https://www.callondoc.com/en/chat-supports Your feedback is very important to us, and we’ll use this to improve our communication and support for future patients. Thank you for bringing this to our attention, and I truly hope you’re feeling better.

Response from CallonDocSep 17, 2025

Hello Mike, My name is Kaye, one of the support staff at CallonDoc. I want to sincerely apologize for the experience you described. I understand how frustrating it must have been to feel like requirements were shared one step at a time and that your refills were delayed. We also regret if it seemed like communication through our messaging system was slow that is never the level of care we want our patients to experience. Regarding costs, we aim to be transparent with our subscription services and any additional requirements, such as labs or vitals, which are sometimes necessary to ensure safe prescribing. That said, I’d like to personally review your account to better understand what happened in your case. I attempted to look you up with the details available but was unable to locate your consultation. Could you please reach out to us through your secure patient portal so I can look into this further for you? 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is very important, and I’d like the opportunity to resolve this for you and improve your experience.

Response from CallonDocSep 18, 2025

Hello Christy, My name is Kaye, one of the support staff at CallonDoc. I’m truly sorry to hear about the frustration and delay you’ve experienced. We understand how important it is to get timely support, especially when it comes to prior authorizations. I’ve attempted to locate your account using the information available in your review, but unfortunately I wasn’t able to pull it up. I also reached out requesting more details but haven’t received a response yet. To better assist you, could you please message us directly through your patient portal (My Account > My Profile > Messages) or visit https://www.callondoc.com/en/chat-supports This will help us verify your account and resolve the issue as quickly as possible. We value your feedback and would love the opportunity to turn this experience around.