Call Management ResourcesCall Management Resources offers US-based answering service & call center solutions. We've been in business since 1959 by earning the trust of our clients and delighting their callers.Missed Calls Cost You Money.Answered Calls Make You Money.We Answer Calls.©
Call Management Resources (callcmr.com) has 47 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Sales & Marketing · Solon, Ohio
Excellent
Sales & Marketing · Cincinnati, Ohio
Excellent
Sales & Marketing · Cincinnati, Ohio
Excellent
Sales & Marketing · Cleveland Heights, Ohio
Excellent
47 approved reviews, newest moderated first
Tina B.
Everything has run smoothly so far. No complaints from anyone in the office or the on-call technicians. The website is fairly easy to use to set up the on-call schedule.
Response from Call Management ResourcesJan 19, 2022
We are so glad you are finding our service meets your expectations. Please do not hesitate to reach out in the future if we can be of assistance!
RAY F.
We just started and so far so good! very professional when answering calls and Pricing wise is very fair and affordable! Keep up the GOOD work and Happy New Year!!!
Response from Call Management ResourcesFeb 9, 2022
Thank you so much! We trust our team has you set up with the answering solution to best take care of your callers and the package of minutes that will give you the highest value for your money. Welcome to the Call Management Resources family!
Michele A.
Easy to communicate with project manger, has given me the boost in business I was looking for
Response from Call Management ResourcesJan 19, 2022
Increasing profits for our clients is one of our top goals. Thank you for partnering with Call Management Resources!
Thomas L.
Stop looking for a better solution. These guys are it. As a small business owner, we aren't always in the office or available via cell phone to take client calls. For YEARS... LITERALLY *YEARS* we sourced and tried out over 14 answering services. Between not being able to pronounce our name, to putting calls on hold forever, to not speaking English, to having babies and dogs in the background... It was a mess. But - after giving these folks a try, we've found our FOREVER home when it calls to support services for our voice calls. Kind, pleasant, NORTH AMERICAN, clear, EDUCATED, and they "get" what they are doing. They will help your business stand out and shine. Stop looking. You've found the right place.
Response from Call Management ResourcesDec 17, 2021
Thank you so much for such a glowing review. We are sorry you have such bad experiences with other services in the past but we are glad you have found us! We take pride in the great lengths we go to hire the right agents, make sure our training and quality control programs are the best in the industry, and offer excellent incentives to keep our skilled agents. Thank you so much for choosing Call Management Resources as your call answering partner.
GR
We have used Call Management Resources for about three months now...don't know what took me so long. The operators are professional, friendly to our customers and the follow-up emails provide information I sometimes miss on the first call. They have also taken the pressure off of monitoring our 24-hour business after hours or on the weekends. We are super happy and grateful for the phone support. Thank you, Gayle Harden-Renfro President, Renfro Funeral Services
Response from Call Management ResourcesNov 15, 2021
Thank you so much for your kind words. We train our staff at the highest levels to take funeral service-related calls. Having agents that can be both professional and sympathetic is a great priority for us. Thank you for trusting Call Management Resources with your calls.
Rachel M.
This is an excellent service!
Response from Call Management ResourcesNov 15, 2021
Thank you so much for your trust in us! We strive to provide the best service in the industry. It is why we have been in business for over 60 years.
Bob B.
CMR has been very helpful, in particular Dennis Vanke. We are still in the process of trying to get my Outlook calendar connected so that the receptionist can add cll in appointments
Response from Call Management ResourcesOct 27, 2021
As they say, some heroes don't wear capes and with over 23 years of experience at Call Management Resources, Dennis is a superstar among our ranks. Please do not hesitate to reach out to us in the future if we can assist you in any way with your account. Thank you for taking the time to review our services.
Lisa C.
Excellent Service. Very reliable, professional & great customer service.
Response from Call Management ResourcesOct 19, 2021
We strive to provide the best service in the industry. Reliability and professional customer service is a top priority. We are grateful that you have chosen Call Management Resources.