Call Management ResourcesReviews of callcmr.com

6-15-22 Don’t waste your time with this company. Their account set-up service is really poor. I signed a contract with them because I wanted to have a call center set up and ready before I went on vacation. Sales rep SOLD me when he said think of them as an “extension of my employees” to answer calls. During set up, another person in charge of new setup, Dennis V. got frustrated with the length of my script. He said “WE ARE NOT YOUR EMPLOYEES”. I told him that I would resubmit another call script for his review. I submitted another call script the next day. NO RESPONSE. I waited and emailed to ask if they received my script. Someone else other than Dennis replied YES. Then I waited a couple days. NO RESPONSE. I called for Dennis and left a message for return call. NO RESPONSE. I called again the next day and an agent said that Dennis will call me right back. I waited. NO RETURN CALL and NO RESPONSE. The following week I called their sales rep and asked to speak with Dennis. He said that Dennis will call me right back. NO CALL BACK and NO RESPONSE. The next day I called the sales rep (again) and he said that Dennis had not yet looked at the script that I emailed last week! I had a signed contract and they have my credit card number on file, that makes me a client. NO RESPONSE and NO REPLY to a new client is a big RED FLAG. I terminated my contract. Complete waste of my time.

We've been really pleased with the service from CMR. The setup was easy, and the system has been really helpful to us. The one time we had an actual after-hours emergency, everyone that needed to be contacted was contacted, and we were able to resolve the issue quickly.

Answering service is great and that communication works fine. The website is outdated and a little difficult to navigate.

Call Management Resources has been doing a great job with handling our inbound calls. They are able to answer about 50% of the calls without having to patch to escalate. I am very pleased and would highly recommend them to any business that needs phone answering support.

We started with CMR on 02/18/2022 and we have not had any problems or complaints. So far, we are very happy with our choice to do business with CMR. Thank you and keep up the good work!

I could not be more pleased. My callers have told me that my people are very professional. It is everything I hoped it would be.

Fantastic company. Great prices. People who actually sound like they speak English. This place is awesome.

Outstanding service