Call Management ResourcesCall Management Resources offers US-based answering service & call center solutions. We've been in business since 1959 by earning the trust of our clients and delighting their callers.Missed Calls Cost You Money.Answered Calls Make You Money.We Answer Calls.©
Call Management Resources (callcmr.com) has 47 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Sales & Marketing · Solon, Ohio
Excellent
Sales & Marketing · Cincinnati, Ohio
Excellent
Sales & Marketing · Cincinnati, Ohio
Excellent
Sales & Marketing · Cleveland Heights, Ohio
Excellent
47 approved reviews, newest moderated first
Alan Y.
No issues. Flexible with reviewing and updating our account needs and providing support to our call flows when changes are needed.
Response from Call Management ResourcesMay 17, 2021
Thank you, Alan! Our operations teams continuously review accounts to find ways we can optimize call flow and provide the best customer service for our client's callers. We hope to continue to provide 5-Star service for your company.
Jared C.
Compared to other services we have used in the past and one that we are forced to still use, CMR is the best!
Response from Call Management ResourcesMay 17, 2021
Jared, We like to think we are the best too but we never rest on our laurels. Thank you for your 5-Star rating and your continued partnership with Call Management Resources.
Valerie F.
Reliable, user freindly, great service.
Response from Call Management ResourcesMay 17, 2021
Valerie, We work hard to provide great service and the continued business from clients like you shows us that our work is paying off. Thank you.
Drew S.
Minimal downtime, prompt response, excellent feedback for "gray" areas brought on by operators/users. Highly recommend for attendance-tracking and user accountability.
Response from Call Management ResourcesMay 17, 2021
Thank you, Drew! Attendance-tracking is one of our newer offerings and it has proved to be very popular for saving managers time and headaches when dealing with employee call-offs. We are glad you like the service.
Julie B.
Most recently we have been using you during our team meetings and company addresses. You take a good message and route to our csr email. It has been working great.
Response from Call Management ResourcesMay 17, 2021
Thank you, Julie! Error-free messaging and flawless call routing are what have kept us in business for over 60 years. We are grateful we can provide that service for you and hope to continue to have you as a client for many years to come.
Mid Ohio A.
Customer service is top notch and they do their jobs, however they have made some minor mistakes and their portal is a little outdated.
Response from Call Management ResourcesMay 17, 2021
Our apologies for the mistakes. We are always working to make sure we are error-free and we are reviewing your account to make sure we can provide the best service possible. We couldn’t agree more about that outdated portal and we are excited to be releasing a completely overhauled portal in the next two months with a new mobile app! We think you will be really happy with the new interface. Thank you for being a valued client of Call Management Resources.
Robin B.
Call Management Resources does a great job of answering our after-hours phone calls. We have a more complicated answering procedure, but they do an outstanding job with it. They are also very quick to make adjustments to how the calls need to be routed.
Response from Call Management ResourcesMay 17, 2021
Thank you, Robin! Because our staff has extensive knowledge of our call center software platform, we are able to offer customized solutions for clients that have advanced needs and complicated call routing procedures. We truly appreciate your trust in Call Management Resources.